「We had a wonderful stay in the hotel. All the restaurants are part of the all inclusive. Very good amenities however, there can be times where pool loungers can be very busy and its a struggle to find one especially after lunch time. There were sargassum on the beach but the hotel tried to keep it clean everyday. The shows were great and there are alot of things/events prepared for the guests. Customer service is very good too. You really feel welcomed by everyone.」
「The hotel location was really great. It's just one street away from a very lively and loud street, so the hotel is in a calm location during the day. However, at night, during the weekends it still gets noisy until 2 am. It's only a five minute walk to the beach which was full of sargassum the time we were there. The room was a good size in the bed was very comfortable. We also used the gym which was fairly equipped and the pool look good, although very narrow.
Our stay included breakfast, which was à la carte where you choose one main dish/person and 3 drinks (which only included black coffee, juice and tea). Not really worth it for a short stay in my opinion.
First day we had an issue with the breakfast order and the restaurant staff handled it poorly, but it was ultimately resolved with the reception staff, Alma, stepping in. I have to thank Alma for being so understanding and kind to us, every day during our day.
We also had an issue of missing some cash, and I think the manager handled it really well; the investigation, giving us the update, all of it.」
「We really enjoyed our stay! The rooftop pool is beautiful, and the location is excellent. We were a little worried about the noise because of what we had read in other reviews, but honestly, we didn’t find it noisy at all. The rooms are spacious and comfortable. The lobby is quite small, but that wasn’t an issue for us. Overall, the hotel offers great value for the price and we would definitely recommend it.」