「I have a special experience with this hotel. So I am staying for 2 nights. On the first night, they gave me a disabled room instead of what I had booked. I have tried to speak to the receptionist but have been told that it is fully booked, so they are not able to provide the room type that I booked. When I checked in, they did not mention anything about that. So I would advise to double check when you get into your room.I have talked to trip.com, and they informed me that the hotel has actually upgraded my room with a balcony. But I don't actually use the balcony and I would like to get the room type that I booked because that is what I need. So trip.com has sorted it out for me with the hotel manager and they agreed to change the room for me on the second night. I would say the room that I booked is much more bigger than the room that I stayed on the first night. There are pictures for both room below. I am glad that trip.com can sort this out for me and the hotel has changed it for me. Otherwise I probably will make a complaint about that. So, I am quite satisfied about sorting out the query. The room is clean in general. However, the pillow is not comfortable at all. A basic selection of breakfast. Location is quite good as it is only 5 to 10 minutes walk to ski schools and the resort. It is close to the restaurant as well. Staff are good, but I found a bit difficult to communicate in English. They can speak English, but I would say only basic conversation. The ski school in the hotel is too expensive. Although they said it is a VIP course but you can found somewhere cheaper in about 5 minutes walk.」
ゲゲストVery nice place and for a great price.
The receptionist didn't speak English so we used Google translate, but once done, we got a quick and good service.
The hotel is a bit distanced from the main street and the gondola to the ski area, but it's quite and good for driving to the mountain.
ゲゲストExcellent location beside the ski road with car parking. Comfortable and clean rooms. Decent breakfast at the restaurant and spa facilities for apres ski. Not to forget the friendly staff at the reception as well as at the ski rental shop.
It will be perfect if the restaurant also serves ala carte menu for dinner with local dishes instead of only set menu catered for British tourist.