「We knew we would be arriving fairly late, so had already made the decision we would eat in the hotel rather than elsewhere in the town as this hotel is a little on the outskirts. We were told at reception that we had been upgraded, which was a lovely surprise and the room was fabulous with separate sitting area, robes, slippers, coffee machine, and complimentary water in the mini fridge. But the real stand out here is the shower - wow! The power! Amazing! All of the staff were really friendly and sociable. The food in the restaurant in the evening (shakshouka) was delicious and a really impressive choice of breakfast the next morning. Would highly recommend and will definitely stay here again. There's also a tram stop outside that will take you directly into town if you don't fancy the 10-15 min walk.」
「Excellent location right by the train station. We arrived at 10pm and left at 6am to catch an early train. Didn't even have the chance to sample the breakfast.」
「Great value for money! Very friendly staff to support our big group so that we could have breakfast together. Located in the heart of the city, perfect to start sightseeing trips.」
This adorable hotel is located right near central train station and is 2-3 min scooter to the central plaza on Augsburg. We requested a room facing opposite to the street and it was quiet and peaceful. The view from our window was gorgeous during sunset. The staff accommodated our needs for an extra blanket. The room has all the basics (but no refrigerator or iron).
The whole issue was a family we have booked. We have booked a room for two adults and two children via trip.com but in the system there was a reservation only for two adults. After showing the prof of booking for 4 persons, the hotel staff provide small chair-bed.. but generally it was not very comfortable.. Apparently the whole issue was a with intermediator/ agency. However, not sure that we would go again to this hotel..
Am Abreisetag hat das Housekeeping bereits ab 8:30 Uhr mehrmals stündlich an die Türen im Flur geklopft. Dadurch wurde ich (und auch die Zimmernachbarn) ständig geweckt und konnte nicht mehr ausschlafen, obwohl die offizielle Check-out-Zeit erst um 12 Uhr war. Normalerweise ist es nicht erforderlich, am Abreisetag eine „Bitte nicht stören“-Karte aufzuhängen, da davon auszugehen ist, dass Gäste bis zur Check-out-Zeit ungestört bleiben möchten. Dieses Verhalten war daher sehr störend und hat meinen Aufenthalt am Ende leider negativ beeinflusst.
Good Location; very nice with the pool, sauna etc. but the service could be way better. Staff doesn’t even speak German that well. Reception isn’t there 24/7. Room is very tiny, no AC, can’t close the window all the way. But all in all still an acceptable Hotel to stay in.