「I really like Pontefino, however, the lack of an elevator is a drawback. The rooms are large and the space is amazing. We did not make it to breakfast as we had plans and the second day the stairs/walk was a little much. Our place had ants, which was bad, but we were able to get through it as they did not attack our food or snacks. The room was large and ad a very nice balcony. I would stay here again, although I would wait for special rates as I feel we overpaid. Serv ice was good and I really feel for the employees who had to trek our luggage up and down those steps. Overall good stay with a few minor drawbacks. We had lunch at the restaurant, Pastorelli, I think it is called and it was very delicious.」
「Our stay at the hotel was absolutely exceptional Hotel Staff were warm and attentive, and every detail reflected genuine care and luxury. The room was spotless, the amenities top-notch, and the overall experience left us relaxed and delighted. We'll keep coming back!!」
「Pico restaurant the service was just horrible. They served spoiled coleslaw,
we waited too long for everything, starting from ordering til getting our bill. We ended up leaving the restaurant without paying. They are understaffed and the waiters we're not properly trained. Scrambled eggs in the buffet smells like wet rug. If you order medium rare tenderloin they will give you well done. We tried to complain but the manager was just hard to talk to and they were not sincere to fix the problem or even make up for their mistakes.」
「Came here for relaxation, went home feeling recharged and more connected to nature 💫🌿
Had the most calming few days at Nawa. From welcome to send off, we felt taken cared of esp from our wellness butler (yes we have a butler!!), Ms. April :) our days are meticulously organized with intentional activities that made us put our phones down and actually live in the present.
Also, i commend the fast turnaround time when we asked for things from the reception- be it a mango shake, a blowdryer, an extra towel, it’s there in a few mins! 5/5! Only caveat I could think of is the limited food choices… def not a dealbreaker. Thank you, Nawa! 💛」
We recently stayed at Family villa 1 and was thoroughly impressed with everything—from the moment we arrived to the moment we checked out. The staff were incredibly warm, welcoming, and professional, always ready to assist with a smile.
The room was spotless, cozy, and well-equipped with all the essentials (and more!). I especially appreciated the attention to detail—the comfy bed, free use of karaoke. The hotel’s location is perfect.
Overall, exceeded my expectations. I highly recommend this hotel. I’m already looking forward to my next stay!