「We booked the Hilton downtown Columbus for a concert at Nationwide Arena. Hotel position couldn't have been closer! Great area on the High St. Great facilities and staff. The room was clean and comfortable t」
「The best part about the stay was that they have a kitchen in the room. Fridge, microwave, dishwasher, dishes, bowls, cutlery, and upon request you can even get a cooktop with skillet. Rooms are big and pretty. Only thing i missed is that they don’t have much options with vegetarian breakfast.」
We had positive experience in my past stays at LaQuinta. However, the recent stay at Hilliard, OH was quite different. Key issues were moldy shower curtain and housekeeping. Specifically:
1 Failure to reinstall replacement shower curtain until the night shift manager, “Mohamed” personally came to our room to install it around 11 PM.
2 We put “Do not Disturb” sign on the outside door handle. It was intended to having housekeeper coming back at later time after we left the room at 11AM with the sign removed. However, no housekeeping was done. The explanation we got was “Whenever housekeeper saw the “Do not Disturb” sign, they just assumed no housekeeping was needed. Most of the hotels I stayed in, the housekeeping would be automatically done later after the sign was removed, or at least a curtesy call /message will be left on room phone. Two of the four nights we stayed, housekeeping work only included bed made. No vacuum, garbage can not emptied, used cups not replaced, sink and counter not cleaned.
Suggestion: Replace current sign which has “Do Not Disturb” on both sides to “Do not Disturb” on one side and “Please Clean Room” on the other side. This would make it clear to housekeepers to perform their normal services.
We checked in on Thursday evening. On Friday morning, we found that the left side of the heavy window curtain was stuck. We reported it to the front desk and were promised that it would be taken care of. Nothing was ever done. We were only able to have partial daylight and only saw half of the outside scene during our entire stay.
I really don't have anything negative to say, location is super close to where I needed to be, it was very clean not new or fancy but clean and very functional. everything in my room worked, all in all I was very happy with my stay.
We booked the one night and check in was easy and fast. Went thru the hall doors to access our room and the hall was so smokey and smells of **** strong. Our rooms were clean. Vending machine ******. Morning breakfast don't exist. No pool. Over all for just a place to sleep it did its job.