「The a/c in the room was not working, and I had to get ready for an event. It was in the 80's that day and room located on top floor so very hot. Maintenance did come and fix, but it took quite some time for it to kick in and cool the room down. That night when I got back, I turned the tv on. Apparently remote batteries died, and I could not change channel or turn tv back off. Had to call maintenance again around midnight. They had to go behind tv to turn it off (tv was hung on wall and I was not able to reach the plug to do it myself). There is NO water pressure; my daughter did not wash her hair for the 2 nights we were there because it would have taken forever. I also rented a second room for my son and his wife; they arrived from out of state to also get ready for an event, and their room had no outlets that worked. They too had to call maintenance so they could get ready. They were late for the event. The hotel is not located in the downtown location, so do not expect to walk anywhere except the casino which is across the street. Very overpriced.」
「Very well located for downtown Thames Street and wharf areas. Melville House is one building of about 5 in the street that are used for guest rooms. Upon arrival we were put in a different building. There is no front desk but an Innkeeper at No. 31. Check in and check out very easy. Room well appointed.」
The hotel was very clean, super nice rooms, comfortable mattresses. The beds are VERY high so a step stool would be so helpful for getting in and out. Just something you could slide beneath the bed. Also there were no spoons or stirrers or napkins, if you wanted to make coffee in the handy kitchenette area. And it would be very nice to have at least one comfortable chair in the room if you want to sit with a cup of tea or coffee - otherwise you have to climb up and sit on the bed, or on the not-so-comfortable, but handy, bench at the foot of the bed.
Booked this room with my 13 yr old son and the bed was not long enough for him. Not sure what his bed was called but definitely not a twin. The larger bed that I was in had a “hole” on one side that made sleeping difficult. Facility was clean and otherwise found the room comfort. It didn’t have a desk but the bridge had a nice area to work.
Just a heads up, if you turn down the AC; everything will feel wet and damp. Even when’s it’s not hot. Service in front was great (dude) the other lady was not cool. There was a disturbance, from the other room and she laughed it off, saying she’s watching the cameras. Did she watch the camera or just playing her phone? Who knows. But the back door is unlocked when not closed yet. And people just come and go as they please in result of the disturbance. Also if you try to call or use the phone to call service, they don’t pick up.