「We enjoyed the place and we had lot of fun. It’s nice place to experience the nature and glamping experience. But the stuff are not very helpful and they take long time when we asked for something to be fixed in our tent. For exemple our bbq was not working we called them two times and they only came after one hour. The next day I raised this to one of the staff and she told me that she can’t control the time of the people to come help us! It’s not a cheap place to stay the service should not be this way!」
「This hotel is very nice and clean. Staff was superb, very cordial and helpful. It is walking distance to Legoland (10 min normal pace), so that was a big plus. Free parking on premises and many eating options around.
Cons: the pool is not heated, so it was extremely cold for Spring. Even though they state the suites as ”full kitchen”, there is no stove and therefore you cannot cook. However, the front desk staff offered a portable electric burner. Breakfast is limited and could be better.
Overall, this is a great place for families if going to Legoland, or for business in central Winter Haven」
旅先の様々な魅力を発見したいお客様に、コートヤード・ウィンターヘイブンは最適です。コートヤード・ウィンターヘイブンは、ビジネスでもレジャーでも、ウィンターヘイブンでの快適な滞在をご提供いたします。当施設はWinter Haven Stationから7km、レイクランド・リンダー国際空港から39kmと、立地に優れています。付近には、The Great LEGO® RaceやBeetle Bounce、THE LEGO® MOVIE™ Masters of Flightなど、ウィンターヘイブンの多くの観光名所があります。お時間に余裕があるお客様には、館内の様々な施設でお過ごしいただくのもお勧めです。ウィンターヘイブンの当施設には、併設の駐車場があります。ウィンターヘイブンのホテルの中でも、コートヤード・ウィンターヘイブンはそのすばらしい設備で高評価をいただいております。ご家族連れのお客様に、このホテルは常に高評価をいただいております。
「The stay was amazing. We celebrated my nephews 10th birthday and he loved the pool and the breakfast at the bistro. Definitely will be staying again in the future!」
Ça serait bien de mettre un panneau indiquant l’entrée de l’hôtel, car les chauffeurs mettent un temps fou  à trouver l’entrée piétonne de l’hôtel. Pour avoir été dans les 200 premiers clients de l’hôtel, je suis vraiment triste de voir comment les devenu, l’ascenseur, les traces de cheveux sur les murs, c’est juste incroyable les traces de demain également c’est dommage
My sister and I went to visit my aunt that has dementia. We were very impressed with the cleanness and the excellent customer service. The kitchen lady was awesome and complimented us and the front desk person called and set me up on the awards program. It was a wonderful experience. Thank all of the workers at the best western in winter haven.
Staff members we interacted with were all awesome! Extremely helpful, understanding folks who were willing to work with us about a room upgrade snafu that was totally MY fault.
Check-in/out was beyond simple. Rooms were very clean, with the exception of one tiny 'baby' roach found dead under the A/C unit of our first room, but at least that says pest control is done. Better to be seen dead than alive😌
My one complaint is probably the Wi-Fi. It's free for the 1st device (at light browsing speeds), but if you need anything speedier, expect to pay for it. We had a total of 4 devices and ended up coming out of pocket for the unlimited package to accommodate simultaneous HD streaming and mobile gaming. At one point, had to call Wi-Fi tech support and they answered at 1:30a local time, fixed the issue, and even made good on the courtesy follow-up call. Well done!
Didn't get around to using the laundry facilities, so can't speak to that amenity, but we were so impressed with our stay, we'll definitely be returning.
 The room was clean good room neighbors were noisy and that really would did it. What did it was a check out time when I booked it it says checkout time before 12 but in reality, the checkout is before 11. And the housekeeper  I’ll try to come in our room around 10:20 AM  there was no controls for the TV that we had in our room and then when we got the newer controls, there was no cable that experience
The Front Desk there is awful. They are very rude. You asked for their name. They will not tell you you asked to talk to management and they won't let you talk to management. They said they don't have no number for management and they won't even give me their real name. They said they don't have to, and I paid the dog fee every day my dog got some dirt on her feet and got on the bed and there was like paw prints on it but when they came to change the bed lines, they kept my deposit because they said they have to send those out to get them cleaned. It was just dirt. I could've got it out but they made a big deal about it and they kept my deposit of $150 because of that