This hotel was in a great location, especially if you didn't rent a car. There were so many places to walk to...restaurants, breweries, gas station, CVS, etc. And they were good restaurants! The place was clean and it has a beautiful pool in the back of the building. The gym was handy and they have complimentary breakfast with many items to choose from. Like any hotel it had a few kinks, but what made it great were the team members at the front desk, specifically Armenia and Andy. Both of them were so friendly, so helpful, so cheery and accommodating. I did not find out until after dealing with Andy that he is the manager. And Armenia couldn't say enough great things about him and his managing style. He treats them all as a team and even further...as a family! My company treats everyone the same way, so I admire this style. Cheers to you Andy! Marriott is lucky to have you.
My husband and I had a wonderful stay. The room was very clean . We had a great night sleep. Very quite ,also safe. The breakfast was fabulous. The lady that was doing breakfast that morning she kept up with everything and kept it very clean I believe her name was LaShawna. She is very outgoing and so sweet. The whole staff is awesome. Thank you yall for a wonderful stay and a great breakfast to wake up too. And coffee..Perfect..
6件の口コミ
3.7/5
1泊あたり
10,899円
より
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過去2ヶ月間で最も予約数の多いホテルはこちら
No.1
2.3/5
7件の口コミ
Apmイン・アンド・スイート
ジャクソンビル | レム・メレット・パークより1.26KM
"Good Location"
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No.2
2.7/5
8件の口コミ
ステイブル・ジャクソンビル・ウェスト
ジャクソンビル | レム・メレット・パークより3.12KM
"Good Location"
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No.3
5.0/5
1件の口コミ
ホーム 2 スイーツ バイ ヒルトン ジャクソンビル ダウンタウン
ジャクソンビル | レム・メレット・パークより6.18KM
"Good Location"
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No.4
3.6/5
106件の口コミ
ダブルツリー バイ ヒルトン ホテル ジャクソンビル リバーフロント
ジャクソンビル | レム・メレット・パークより8.17KM
"Good Location"
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No.5
4.3/5
2件の口コミ
Tru by Hilton Jacksonville West I 295
ジャクソンビル | レム・メレット・パークより7.07KM
"Good Location"
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No.6
4.2/5
41件の口コミ
ハイアット リージェンシー ジャクソンビル
ジャクソンビル | レム・メレット・パークより8.46KM
"Good Location"
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No.7
4.0/5
0件の口コミ
マリオット ジャクソンビル ダウンタウン
ジャクソンビル | レム・メレット・パークより7.91KM
"Good Location"
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No.8
4.0/5
91件の口コミ
Southbank Hotel Jacksonville Riverwalk
ジャクソンビル | レム・メレット・パークより8.61KM
"Good Location"
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No.9
3.6/5
0件の口コミ
コンフォート スイーツ ウェスト ジャクソンビル
ジャクソンビル | レム・メレット・パークより3.43KM
"Good Location"
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No.10
4.8/5
40件の口コミ
リバーデール イン
ジャクソンビル | レム・メレット・パークより6.16KM
"Good Location"
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4.6/5
素晴らしい
PParadise49901924785I'm a Gold level Marriott member so I write this with genuine disappointment, especially as outside of this event this was mr new 'go-to' hotel when I needed to come to Jacksonville for medical at Mayo. I'm in my 2nd of a 2 night stay. I had a had a medical procedure this morning which required putting me under. I returned to my room and rested for a few hours and then found the bathroom heavily flooded. I went to the front desk to ask for help and no one was there. I waited and some guy told me to hold on, he'd go find someone. Eventually, a front desk guy named Melvin came out who was unproductive and oddly discourteous in a way that was unearned and about him. I told the problem and after some confusion he was able to contact engineering to come meet us at the front desk. While waiting, I asked him if he could see if there was availability for another room. He said ”No, I can't move you until engineering says the problem can't be fixed. Plus, we're pretty full.”I said ”yes but if you could just check if availability exists as I've just had a medical procedure and am exhausted,” a d held up my bandaged srm from where the IV just was hours ago. He then said no, rolled his eyes, and argued with me which was weird because I wasn't arguing with him. The Palmene the engineer arrived and asked my room number, 723, and he immediately told Melvin and me no one is supposed to be in that room as there is a roof leak which isn't his fault because the roof guys hadn't fixed it yet. I asked Mel in if he could now check if other rooms were available? He said no, ot until the engineer goes with me to the room. I asked ”why nit just give me a key now to a new room so I could directly pack, switch rooms and then return the key to the flooded room? Palmene the Engineer agreed and started explaining and literally mid-sentence Melvin started helping someone else who randomly walked up to ask a question about parking. I asked Melvin to please resolve one problem at a time and he refused. It was really sincerely weird; rude in such a misplaced way that it was farcical. So Palmene and I went to the room, he immediately knew where the roof leak in the bathroom was, repeated that the room should never have been occupied nor I put in it. He kindly ran to get me new room keys and a luggage dolly so I could pack to move. He returned with them and helped solve the problem and apologized for Melvin acting rudely and unconstructively. After packing and switching rooms I took the dolly down to the lobby and Melvin came up to tell me i could have just it in the hallway instead of nust saying thanks for returning it. This is a flooded room on a medical procedure day exasperated a really incompetent front desk guy with a poor attitude.
NNavy WI will NEVER stay at this location again. From the outside, this place looked it would be really nice. The lobby even gave the same sense. But once you go to check in, the mood quickly shifts. The front desk clerk (Who barely spoke English and had a very heavy accent) asked me to give her my drivers license and credit card. Now let me say that in itself is not unusual. However, apparently Wyndham has a new process to speed up the check in process. You go through this lengthy online process where you upload your ID and a credit card for (Incidentals). The idea behind the process is to speed up the check in. I went through the process the night before at a LaQuinta, it worked as it was supposed to. All the clerk had to do was give me my room keys. It did not work the same way at Marble Waters. As mentioned the clerk asked me again for my license and credit card, when I asked her why she said that she needed to make an actual charge of $50 for incidentals. Never have I ever been charge for incidentals until I had some incidentals. When i protested she said I would get the money back in 3 business days. So they took the money immediately, but I have to wait to get it back. Today 7/17/2024 is day three, the credit had better show up by tomorrow. That was the check in process...the rooms have old furniture that has been torn up an covered with cheap covers to hide the damage. Carpeting is old and warn. If this hotel comes up on your search for a place, PLEASE, keep looking!
While the beds were nice to sleep on٫the floor was crusty٫ especially the bathroom٫ and the bathroom locking system was finicky. also٫it is upsetting that there is no coffee maker. However٫ the shower was nice and warm٫ and I like the photo of the New York skyline. I also like having a microwave and fridge.