The hotel had an outdoor pool that was enjoyable because never very busy. Our room was spacious and clean. After traveling all day, it was great to find a hotel that was super nice at such a good price! We've had bad experiences with crap hotels charging what we paid at this hotel. Its amazing for the value! We didn't feel the need to think twice after looking at the room prior to checking in! The receptionist was very friendly in all aspects. The morning breakfast was good hot breakfast whereas some hotels do not offer much for breakfast. We wanted a place that meant we could eat a good meal before getting on the road early the next day without having to do drive-thru or gas station food. This place I'd definitely recommend.
I don't know what it is with Hilton and AC but all Hilton hotels suffer from an inability to remove moisture from the room. It was muggy all night in the Tru. Temp set at 66. Read 69. But there's no way. Recalibrate thermostats. Your customers will thank you. I'm not sure who picked the coffee brand, but they obviously don't drink it. The coffee was barely colored water. I personally observed two other patrons complain and pour it out. Even after telling management an hour later there was no change. And no coffee in the rooms?! Who's bright idea was that? Somebody more concerned about saving a buck than serving their customers. The chances I stay in a Tru again are somewhere between zilch and zero.
My husband and I had a wonderful stay. The room was very clean . We had a great night sleep. Very quite ,also safe. The breakfast was fabulous. The lady that was doing breakfast that morning she kept up with everything and kept it very clean I believe her name was LaShawna. She is very outgoing and so sweet. The whole staff is awesome. Thank you yall for a wonderful stay and a great breakfast to wake up too. And coffee..Perfect..
PParadise49901924785I'm a Gold level Marriott member so I write this with genuine disappointment, especially as outside of this event this was mr new 'go-to' hotel when I needed to come to Jacksonville for medical at Mayo. I'm in my 2nd of a 2 night stay. I had a had a medical procedure this morning which required putting me under. I returned to my room and rested for a few hours and then found the bathroom heavily flooded. I went to the front desk to ask for help and no one was there. I waited and some guy told me to hold on, he'd go find someone. Eventually, a front desk guy named Melvin came out who was unproductive and oddly discourteous in a way that was unearned and about him. I told the problem and after some confusion he was able to contact engineering to come meet us at the front desk. While waiting, I asked him if he could see if there was availability for another room. He said ”No, I can't move you until engineering says the problem can't be fixed. Plus, we're pretty full.”I said ”yes but if you could just check if availability exists as I've just had a medical procedure and am exhausted,” a d held up my bandaged srm from where the IV just was hours ago. He then said no, rolled his eyes, and argued with me which was weird because I wasn't arguing with him. The Palmene the engineer arrived and asked my room number, 723, and he immediately told Melvin and me no one is supposed to be in that room as there is a roof leak which isn't his fault because the roof guys hadn't fixed it yet. I asked Mel in if he could now check if other rooms were available? He said no, ot until the engineer goes with me to the room. I asked ”why nit just give me a key now to a new room so I could directly pack, switch rooms and then return the key to the flooded room? Palmene the Engineer agreed and started explaining and literally mid-sentence Melvin started helping someone else who randomly walked up to ask a question about parking. I asked Melvin to please resolve one problem at a time and he refused. It was really sincerely weird; rude in such a misplaced way that it was farcical. So Palmene and I went to the room, he immediately knew where the roof leak in the bathroom was, repeated that the room should never have been occupied nor I put in it. He kindly ran to get me new room keys and a luggage dolly so I could pack to move. He returned with them and helped solve the problem and apologized for Melvin acting rudely and unconstructively. After packing and switching rooms I took the dolly down to the lobby and Melvin came up to tell me i could have just it in the hallway instead of nust saying thanks for returning it. This is a flooded room on a medical procedure day exasperated a really incompetent front desk guy with a poor attitude.
UulgahIts a new building so everything is sparkling clean. Check in is quick and easy. They have problems with their system at first because it gave the receptionist a not made room. He gave us another room. Its spacious, new beddings, has a fridge, tv and a microwave. No hairdryer, but i dont mind it. I highly recommend this place. I love that the he printed a sketch to where your room is located and parking is just in front the room door. It's pretty secure, i dont see any ***** hanging outside the property. There's a lot of cctv on the premises, i saw it in front of reception and i think i saw a security guard (I'm not sure but that person looks like it, I maybe wrong because I didnt ask) No loud music that i heared. With the price, you cant beat the value. The only feedback i could give to management is to change the bed frames, its not solid. It moves and creates noise. No breakfast but has a coffee maker in the receiving area. You need to pay for Kcup vending machine.
NNavy WI will NEVER stay at this location again. From the outside, this place looked it would be really nice. The lobby even gave the same sense. But once you go to check in, the mood quickly shifts. The front desk clerk (Who barely spoke English and had a very heavy accent) asked me to give her my drivers license and credit card. Now let me say that in itself is not unusual. However, apparently Wyndham has a new process to speed up the check in process. You go through this lengthy online process where you upload your ID and a credit card for (Incidentals). The idea behind the process is to speed up the check in. I went through the process the night before at a LaQuinta, it worked as it was supposed to. All the clerk had to do was give me my room keys. It did not work the same way at Marble Waters. As mentioned the clerk asked me again for my license and credit card, when I asked her why she said that she needed to make an actual charge of $50 for incidentals. Never have I ever been charge for incidentals until I had some incidentals. When i protested she said I would get the money back in 3 business days. So they took the money immediately, but I have to wait to get it back. Today 7/17/2024 is day three, the credit had better show up by tomorrow. That was the check in process...the rooms have old furniture that has been torn up an covered with cheap covers to hide the damage. Carpeting is old and warn. If this hotel comes up on your search for a place, PLEASE, keep looking!
While the beds were nice to sleep on٫the floor was crusty٫ especially the bathroom٫ and the bathroom locking system was finicky. also٫it is upsetting that there is no coffee maker. However٫ the shower was nice and warm٫ and I like the photo of the New York skyline. I also like having a microwave and fridge.