This hotel is a service disaster. We are sitting locked out of our room. It took 1.5 hours to check us in. They then charged us 800 more than our reservation and put us in the wrong rooms Someone was supposed to get in touch with us to move into the right size rooms and never did. Now we are locked out of our room as housekeeping somehow flipped the security latch and I am unable to get to an important event I flew to Kansas City for and have been told they can’t find housekeeping and there is no manager on duty. The engineer finally came with crossbar and suggested I damaged the door knob. It was loose when we checked in and I told the front desk. This is truly a disaster of a hotel- and I am a lifetime status bonvoy member!
Visited KC from New Zealand in June 23 with 2 things in mind, catching a Royals game and Tim Magraw in concert. The concert was a 10 minute walk away so it was the perfect place. The public tram stopped right outside so it was great to take us to museums and the market. The room was great, spacious shower and the concierge Robert was fantastic. Greeted with a big smile and the 3 days we were there that smile never left his face. Great restaurant Loeu'.s across the road made the Courtyard a great place to stay, The valet parking was very prompt and always friendly staff. The fresh cookies on arrival and when we returned every day were very good. Thank you to all inolved.
Beautiful hotel. Great staff who is extremely friendly and helpful. Would definitely recommend if you’re looking for a place to stay in KC. Room was clean and cozy and everyone wanted to make your stay was as comfortable as possible! Definitely check out The Fontaine!
We stayed with a family group. The room was real nice. No maid service is done for the room. The hot tub has been broken for a month (so we told by staff). The hot tub was one of the reasons they were chose. Only high price starbucks coffee available in lobby. (And if you don't have maid service, no coffee available in the room) This the most expensive hotel I've ever used and the worst basic service I received. We paid over$200/night.
This hotel was absolutely perfect for us. We are on a mission to visit all the MLB parks and this one was an easy walk to the Royals Stadium. We stayed in room 100 - which was quiet, large and very convenient to the parking lot. As we were checking-in there was a LONG line of folks trying to do the same - including what looked to be a high school baseball or football team - so checking in to many rooms! The manager brought in two additional staff to help check everyone in - which was really appreciated! The breakfast was very good - eggs, waffles, pancakes - along with lots of cold options - yogurt, cereal, fruit. We absolutely enjoyed our stay. It is also convenient to the Truman Museum in case you are interested in amazing US History!!
I'm not a fancy guy and when traveling alone, I always look for a BW as I find them to be consistent and I love a good breakfast. This particular BW has two big things going for them... 1. This BW is located right across the street from Arrowhead Stadium. I walked from my hotel to the tailgate party. Super convenient. 2. This BW has one heck of a sports bar, something I've never seen in any of the BWs I've stayed in through the years. The two bartenders were fantastic, hustled all night, and even cobbled together several White Russians for us! If I could go back to the topic of breakfast, I would say that this BW has the biggest, nicest, dining room that I've seen as well. It is unique along those lines. Areas of improvement: It's probably time to invest in some new mattresses. The one-person check-in can get swamped at times. The EV charger was broken when I was there. I hope they get that repaired soon. Even with these things, I give this BW a 5-star rating because the good way outweighs the bad.
This amazing hotel was perfect for our layover both before and after our trip out of MCI. Very few hotels offer 24 hour shuttle and this one was both affordable and comfortable. It is a revamped older hotel, which is beautiful inside and out. Outstanding clean room.
Comfortable stay
King room is roomy
The Bar and grill is convenient but the menu is limited and the foods could be a lot better
Airport pickup service was good make sure you ring up and get the type van colour etc
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ゲゲストThis hotel is in the area near where I needed to be this weekend and it was clean. I will be staying again as I will need to return to the area.
I did have a mishap in that housekeeping cleaned the room but didn't make the beds. I had to leave to get to my performance venue about an hour after checking in, so I went to tell the front desk. The receptionist was very accommodating in getting someone up to my room ASAP, and they were made when I later returned. Thanks!
Also, I think one of the elevators isn't working, so you might have to wait a little longer. Had I stayed longer, I would have found the stairs.
KKaty JWe will be back to this lovely hotel tucked into a park-like corner of Kansas City. It’s just steps from the Plaza and a quick walk to local restaurants and shops in Westport. Helpful and speedy valet service. Thanks Stephen! Soon the free trolley will extend to this neighborhood opening up a whole new way to get around.
On 06/13/2024, my family checked in the hotel in room 217. The room appeared very cleaned; my granddaughter decided to rest. She pull the cover back and saw a small bug crawling in the bed & the sheets & mattress were very soiled & dirty. After checking on google lens, it revealed it was a bedbug. I took it to the front desk clerk. She ask for the cup & refused to give it back. Also, she refused to provide her name. She stated, she will refund all of our money and she proceeded to check us out. After checking my credit card statement, she charged my card. I will be disputing it with my credit card company. Bedbug problem at Microtel by Hilton- Kansas City Airport in Room 217. Please stay away!!!