カトゥー イン バイ カントリー ホテルズ

My stay at this hotel was a deeply disappointing experience. Room: The room was far from what I expected. It felt poorly maintained, with a cockroach spotted shortly after settling in—a major hygiene concern. To make matters worse, the bathroom ceiling had visible mold and cracks which not only looked unappealing but also raised health concerns. The air conditioning barely worked, leaving the room uncomfortably warm. Additionally, the shower only provided enough warm water for one person to take a quick shower To add to the discomfort, a cleaner entered the room without knocking while we were still getting dressed, an unacceptable breach of privacy. When they returned later to clean, they left the dead cockroach on the floor, showing a lack of thoroughness and attention to detail. Restaurant: Dining was equally disappointing. When I ordered the "pasta of the day," I was informed the stove was broken. I opted for fish and chips instead, only to be told there was no fish available. My third choice, chicken schnitzel, was finally served, but it was dry, highly overcooked, and arrived without any sauce. To make matters worse, the owners' dogs walked into the dining area while we were eating, which felt highly unhygienic and unprofessional. Breakfast was no better—stale, hard bread and insects crawling on the floor made the meal unappetizing. Overall: The lack of proper management was evident throughout the stay. The use of one universal gate code for all guests felt careless and raised concerns about safety and privacy. Additionally, the owners’ dogs roamed freely around the property, which posed both hygiene issues and potential safety risks. While the staff were polite, my experience lacked the basic standards of cleanliness, maintenance, and service one expects from a 3 star hotel. I cannot recommend staying here until significant improvements are made.