「経験は非常に貧弱です。フロントデスクでチェックインした人は、まるで彼女にお金を借りているかのように笑顔を見せませんでした。何か問題が発生すると、フロントデスクのマネージャーまたはスーパーバイザーが出てきて質問に答えてくれましたが、同じことが起こり、真顔で非常に失礼でした。夜に火災警報器が鳴り、多くの宿泊客が安全な通路から避難しましたが、最終的にレストランのスタッフに聞いたところ、誰かが室内で喫煙し警報装置を作動させた可能性があるとのことでした。 。プロセス全体を通じて、従業員が一人も名乗り出なかったのは信じられないほどでした。これが本物の火災警報器だったらどうすればいいですか?これが五つ星ホテルの火災時避難計画でしょうか?私は W ホテルを N 回選びましたが、カンクンのこの W ホテルのサービスは 3 つ星レベルにすぎないと思います。ここに滞在したい場合は、美しい海の景色を除いて、その他すべてが美しくありませんので、慎重に選んでください。」
旅先の様々な魅力を発見したいお客様に、エコ-ホテル エル レイ デル カリベは最適です。エコ-ホテル エル レイ デル カリベは、ビジネスでもレジャーでも、カンクンでの快適な滞在をご提供いたします。当施設からカンクン国際空港まで約18km、Maya Train Station - Cancúnまで約20kmと、移動に便利です。付近にはCenote Aktun ChenやCinepolis IMAX – Puerto Cancun、Instituto de la Cultura y las Artesなどがあり、カンクンの観光に非常に便利な立地です。お時間に余裕があるお客様には、館内の様々な施設でお過ごしいただくのもお勧めです。お車をご利用のお客様は、カンクンの当施設提供の駐車場をご利用いただけます。カップルでご利用のお客様に、このホテルは常に高評価をいただいております。
「Refer to my previous review on Aloft Cancun Hotel Zone. That was the reason why I moved to this hotel in downtown Cancun
I was more than happy to be here. The hotel itself looked kitschy with some concrete human statues at the entrance. The pool was small (you can enjoy swimming at the beach though). But overall, the vibes was homey! My booking came with free breakfast.
The receptionist - Jessica - was very welcoming. She's competent speaking in English and would explain everything you need to know upon check in. She even gave me a printed map of what I can see and do around downtown Cancun. Room was ok, large room with a kitchenette and a proper sink. There's smart TV in the room with Netflix and YouTube.
Location wise, it's 5 minutes to Soriana Supermarket, and then cross the road (Avenida Tulum) from Soriana and you're at the ADO Bus Terminal to the airport. You can also take bus R1 on Avenida Tulum to the Hotel Zone.
There's a Poke shop next door and a burger (if you are sick of Mexican food). It's 15 mins walk to Mercado 23 (where the locals shop) and you can buy souvenirs way cheaper.
You can book Uber and you'd be picked up in front of the hotel.
I will definitely come back to this hotel when I visit Cancun in the future.」
「Clean and comfortable stay overall🏨✨
The room was cleaned daily and everything was well-maintained. The bed was soft and comfortable, and the mattress still felt supportive 👍
The room was also very quiet — I stayed on the second floor and couldn’t hear noise from other rooms at all, which made it easy to relax.
The location is excellent, right in front of Mercado 28, so it’s very convenient for shopping and getting around 🛍️
The staff were very friendly and helpful, and some of them spoke English, which made the stay even easier 😊
Wi-Fi was available throughout the property. It occasionally slowed down a bit, but overall it worked fine for everyday use 📶
The only downside was the shower — the water gets hot, but only for about 2 minutes before turning lukewarm. However, it was still manageable and I didn’t have any issues showering.
Overall, a solid place to stay with great location and friendly service👍」
「Excellent location, cross street of a shopping mall. 10-15 min walk to a grocery store and the hotel has a convenient store on site, it offers nice bakeries for the breakfast if you dont want to spend $20+ for the hotel breakfast.」