「New hotel with very tidy rooms and toilets.
Shower is well prepared.
Kind and helpful receptionists.
Small comment on the basement parking: it is very small and requires more attention if any guest hits other guest’s parked car. Yes already cctv on place but need some organization of the parking itself.
Other than that no negative points.
I stayed in twice few months apart and the hotel remained perfect.
Strongly recommended」
「Very beautiful exclusive premium hotel. very different from hotel in makkah. clean, the staff was very lovely, breakfast are superb. Room upgraded to one bedroom and super satisfied. Near alandalus mall if in malaysia par to ioi mall. Recommended.」
「I've stayed here several time , this time was the worst. Hopefully, it will recover. I couldn't get the service from first call, if I hardly got. I'll stay loyal and wilI go, if able to, stay there. But if the same bad service continue, I'll give up.」
「Great service and cleanliness. Very accommodating staff and the rooms are beautiful. The staff are amazing and the facilities are great. Would highly recommend. Keep up the good work!」
「The service exceeded expectations in some areas but fell short in others. What exceeded expectations: Room change request and check out flexibility met. What fell short: Upon room change, there were no slippers provided. A request for breakfast box for one morning (my rate included breakfast) was not followed through, neither an ok nor a no was given. Waiters on final day breakfast were slower than usual to serve coffee and tea.
Suggestion: For security reasons, it may better for hotel to acquire a robot to carry food delivery (eg Hunger Station) orders to the room instead of letting the rider deliver directly to room.」
「Lovely hotel and better than expected for the price point. We booked a very spacious junior suite for a very reasonable price. Staff are super, really helped us with some issues. Good location, about 10 mins from the airport via taxi. Bedroom was large and cosy. The AC is placed right infront of the bed though, so can affect those with problems with the AC. It’s quite strong as well. Overall, nice hotel.」