ホテルからの返信: Dear guest, Greeting from Sheraton Samui Resort! Thank you for taking the time to share your feedback about your recent stay at our hotel. We truly value our guests' opinions and appreciate your candid review. We apologize for any inconvenience you encountered during your stay, especially regarding hotel facilities and food and beverage. Your comments have been shared with our team, and we are taking immediate steps to rectify the issues you've raised. We are committed to continuously improving our services and facilities, and your feedback helps us identify areas where we can enhance the guest experience. Once again, thank you for sharing your feedback, as it allows us to grow and better serve our guests. We genuinely hope to have the opportunity to make amends and provide you with the outstanding experience you deserve. Warm regards, Sheraton Samui Resort Team