Bachleda Luxury Hotel Krakow MGallery Hotel Collection

非常完美的一家酒店 位置適中，走到老城和河邊都不遠，打車也好打 房間衞生良好，🈶️浴缸 風格古典奢華，大廳坐着也很舒服 工作人員服務態度親切 唯一略不完美：房間和浴室其實都有點小

Cudowny hotel! Bardzo luksusowe i klimatyczne wnetrza. Czulam sie jak krolowa. Przemila obsluga, zawsze gotowa do pomocy. Nie moge sie doczekac powrotu:)

Very nice hotel located bit away from main square. Rooms are luxury but bit small. However there is everything what you need. Spa is nice but again petite. Staff is really added value and you feel looked after.

My partner and I have just returned from a mini break to Krakow and we were absolutely delighted to have stayed at Bachleda Hotel. From the moment we arrived we were greeted with upmost professionalism. Welcomed with a complimentary drink but more importantly with smiles and corteousy. Our room was very tastefully decorated with all mod cons and all the little touches that make a big difference. It was quiet and peaceful. We enjoyed a cocktail in the bar every evening and relaxed as the bartender worked his magic as he prepared drinks. The quality furnishings and attention to detail made the bar a very special space. We ate on both evenings in the hotel restaurant Gavi. The staff were attentive but not intrusive and their knowledge of the cuisine and wine was superb. Nothing was too much trouble and preferences were accommodated. The Bachleda is exceptionally well managed and the staff are a credit to the hotel.

This is a really beautiful hotel and the staff are outstanding , a special mention for Ira at breakfast in the restaurant but all the staff we dealt with with so nice and helpful . If you are visiting Krakow definitely stay here, we will definitely be staying here again .

The hotel is one of the best I have stayed at in terms of decor as well as service. The staff were accommodating and anticipated our needs very well. The bar is beautiful as were the lobby and our room. The amenities were fabulous. Breakfast was more than adequate but not what we were expecting in terms of the way the breakfast foods were prepared. the restaurant has a very interesting menu. Although the food was good, I’d rate it 4 star rather than 5. But the entire experience was great, this will be my go-to hotel if I come back.

Très bel hôtel, méritant les 5 étoiles, magnifique décor, très bons cocktails au bar, restaurant au top avec une mention particulière à Krzysztof pour son professionnalisme. On y reviendra lors d’un prochain séjour, à recommander.

If you travel often you may be used to the pictures on the website being somewhat misleading. Not the case with this hotel as it is even more beautiful in person. I already miss the bed and and the customized pillows. More impressive than the quality of this hotel is the quality of the staff. I have never stayed in a hotel where the staff so quickly became like family. Victoria, in particular, went above and beyond. She helped with my scheduling and offered great options on tours and transportation. As I travelled away from Krakow, during my visit and did not know anyone else outside the hotel, I would call the hotel for advise and assistance. Victoria was always available to help and answer questions. When I finally was able to return to the hotel she had my same room available and ready for me. It truly felt as if I was returning to my family. I personally don’t believe you can train staff to perform to this level of service, rather you have to only hire the highest quality of people to begin with. The Bachleda has succeeded in doing this. I look forward to returning to Krakow and would not consider staying anywhere else. Thank you and oh yes the cheesecake that is offered for breakfast is well worth the guilt you feel after eating it.

This should not be a five star hotel- it should be four star. The staff is not trained to be of the quality of a five star establishment. They are surly- unhelpful- sometimes rude and generally have a poor attitude- especially the front desk managers and concierge.