We took 2 rooms a twin and a suite. Twin was so tiny you could not really move around. The bathroom also very tiny and the shower and the sink in the same place with no separation. You can shower and wash your hand at the same time…. The suite size was acceptable, but the usb plugs were not working, the shower had no soaps, and flooded the entire bathroom as the water was coming under the glass partition, it was very unpleasant. The cleaning of the rooms does not follow Covid best practices as rooms are turned around within a couple of hours. The receptionist apologies for the delayed check in as the rooms were occupied the night before and were been cleaned “quickly”.??? Finally and in time of Covid, not 1 person was wearing masks, staff (reception and housekeeping) or guests. Aside of 1 dispenser of alcohol gel there are absolutely no measures in place which I find unconscious, irresponsible unprofessional and unacceptable. Sadly even if it seemed to be one of the best rated hotel in Plovdiv, minimal standards are not respected. Very disappointed about the whole experience.
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