Excellent stay. Very friendly staff, room was upgraded, awesome breakfast, convenient location with plenty of food and retail options in the vicinity. Newly built and no odour. Special mention to Kathleen who was very friendly and assisted us greatly with all our enquires. Overall a wonderful property and highly recommend.
We loved the unique Japanese-style room. In fact, we enjoyed our first night so much that we extended our stay by an extra day. Although our high-floor room lacked a great view due to surrounding older buildings, the automatic curtains and blinds helped create a perfect atmosphere. The room itself was impeccably clean and comfortable.
My favorite part was the 9th-floor common area and dining space. The food was delicious, the area was spotless, and everyone was incredibly friendly. It was an especially great spot to get some work done outdoors with a post-meal coffee. The tables are spacious, each is equipped with power outlets, and the beautiful weather made it even better. I definitely want to visit again.
Wonderful hotel. We stay here every time we visit KMG. The have the _best service_ of any hotel we've stayed in the past 5+ years. The front desk is always staffed - often with 4 people ready to help. I never have to wait long to get service. The breakfast staff are absolutely wonderful and accomodating - always pleasent and thankful to serve. They saw my wife's handicap and almost waited on her hand and foot! And the breakfast is quite decent; not a full Hyatt buffet but just enough of of the basics with a mix of Chinese and some western food. The place is very clean and comfortable. The room was little warm so they provided a fan since they system was set to heating. There is no refrigerator but they freely let us use the lobby desk one with immediate, easy access.
Really comfortable stay at this fairly new hotel! Plus points for the robot that brings your ******* order to the room. Hotel breakfast was lovely and I appreciated the laundry room that came with a dryer!
Hotel is located in a good location with many shops and restaurants within walking distance. Rooms are quite big but the toilet and shower areas are dated. Windows are small and can make the room feel a little dark. Every morning you can hear quite a lot of noises from door slamming which is kind of annoying. Service wise just average, nothing wrong but you only get the bare minimum kind of service.