ホリデイ イン エクスプレス & スイーツ レバノン IHG ホテル(Holiday Inn Express & Suites Lebanon)

We've been here 3 days and our room hasn't been cleaned once. Our trash is overflowing. I had to go to the front desk for more linens and TP. I piled the dirty linens outside our door. On the first day that our room wasn't cleaned, the housekeeper offered me one washcloth, stating that she didn't work weekends! I do feel for the manager, as he appears to be trying to wear a lot of hats and looks exhausted. We're in a small town with probably few staffing choices, but I'll be asking Holiday Inn for compensation. Never experienced anything like this.... get towels awashcloths

Clean place, as expected from a Holiday inn. Was provided with a rollaway cot upon request.

Our front desk clerk was friendly and efficient. Got us in, added my IHG points, no muss, no fuss. It was laye so i appreciate her efficiency

The staff was excellent and were motivated to work. I had some issues with the computer system checking in but the employee on staff quickly fixed them.

Pool was dirty, awful noise on second floor randomly all Evening. Charged me 60 extra dollars over what I booked on the app for. No explanation.

It's easy parking for a larger vehicle and the staff is always friendly. We think the beds are super comfy.

Clean, quiet, comfortable, friendly staff... and the pool was amazingly warm!!

No trash or debris in the parking lot. Hotel is very well maintained also. Nice employees. Pretty paint scheme. Good breakfast.

The lobby coffee service was removed after breakfast. Since this seems to be unusual for IHG properties, for the first time in our five week trip, we couldn't get that very important cup of coffee for the road before we left. We survived. Otherwise, a really nice stay.