Een superiour kamer geboekt voor een nacht inclusief ontbijt. Pluspunten: - grote douche - heerlijk (groot bed) - ontzettend goede verduisterende gordijnen - grote minibar/ koelkastje - vriendelijke ontvangst - over het algemeen een nette / schone kamer Minpunten: - klein balkon zonder meubilair (je betaalt extra voor het balkon, maar je kunt er eigenlijk geen gebruik van maken...) - slecht en traag werkende tv - kitranden douche vergeeld - ontbijt standaard - geen activiteiten in het hotel (bijv tafeltennis, biljart, darten etc). Voor €124 geen goede prijs / kwaliteit verhouding en we zouden dit hotel daarom geen t****e keer boeken.
Payment taken twice from my bank account even if before paying the 2nd time I showed to the receptionist my bank statement, money already taken (700 EUR). She insisted I have to pay to be able to check in. I tryed explaining I payed already through *******, proof shown. Have spoken with the hotel manager, the issue was found in their system, I've been assured a refund for the 2nd payment will be processed asap. Lot's of emails exchanged after my departure, being asked every time why I need a refund. Shocking, all the supporting docs provided many times. I had to involve my Bank to get my money back after more than 2 weeks. Business trip cut short because I needed to spend hours at the reception to have this issue sorted which it was a waste of time, also hours spent at home exchanging emails for a issue that should be easy to fix. It looks like it's a poor communication between HQ and local Amersfoort hotel. Amersfoort hotel manager very helpful and respectful but unfortunately it was a long journey to have my money back.
I had a terrible experience in this hotel at the end of August. Someone(s) broke into my room for 2 consecutive days with my door confirmed locked. The hotel didn't treat me seriously, they couldn't provide any convincing explanation or compensation. I went there for a business trip and had booked this hotel for 10 nights. The break in incident happened in the early morning 5:30am after my first sleep. I heard someone tried to open my door, but because I had locked it, so the intruder shaked the handle a few times, and eventually it did open!!! I went down and reported to the reception directly and asked if there was any CCTV. The staff said she didn't know...had to wait for her colleague to come back to answer me in the evening....by then i was told that there was no CCTV in this hotel...and they admitted it was one of their staff who broke into my room!!! I requested an explanation, the front desk only said it would not happen again. I requested to meet the duty manager, she said the manager would talk to me tomorrow....this is how they treated this security issue and code of conduct ”seriously”. Totally unacceptable. I could only go back to my room for the 2nd night. But then at 7:15am in the next morning, there was someone broke into my room again!! With a loud door closing sound, which i even more confirmed then the first time. The intruder went out as well before showing his/her face. It was unbelievable!!! I reported to the front desk again but they seemed not believe in me. Said it was not their staff this time and it was impossible to unlock the door with other cards. Long story short, it took me a whole day again in order to talk to the duty manager. And i personally showed her how to unlock my door using her card. She was finally speechless and arranged a new room for me. She said would investigate But I still could not receive a solid explanation in the next day and really felt unsafe. I was not able to sleep well and was super alert to different sounds. The next day the GM finally met me, but then still no compensation or with any gesture of apology. Didn't feel i was treated seriously so I decided to change the hotel for personal safety. They still charged me the fee for the 3 days. This was my worst hotel experience ever. Highly NOT recommend this hotel for all Amersfoort travelers. Safety first! #AccorGroup #MercureHotel #Amersfoort #Netherlands #JohnWebb #AdamMansour