I am deeply dissatisfied with the online booking service offered by Zenhotels. I made a reservation for what I thought would be a private room with 2 pets allowed and made a payment of 97 euros, which according to the booking confirmation received, was the total amount for the reservation. I was supposed to only pay 6 euros for the tourist tax and 10 euros per pet for the entire stay. Upon arrival at the hotel (WOT Lisbon Nomad), I was informed that the reservation I had made did not correspond to a private room and that in order to get one, I would have to pay an additional 234.51 euros on top of the already paid 97 euros (this would be for the upgrade to a private room + 10 euros per day per pet). Obviously, this news at the time of check-in and with such a price difference (more than three times the original value) makes it almost impossible for the customer to seek an alternative. Furthermore, I tried to explain to the hotel that the website was not very clear about private or shared rooms, as the room description did not indicate that it was shared. Additionally, it did not mention that the payment for the pets was per day rather than for the entire stay. The person responded that if the website did not have complete information, it was not the hotel's problem. I countered that if they were selling their services through third parties, they are just as responsible as the website promoting them to ensure that the information is accurate; otherwise, they are complicit in a scheme to deceive customers. Finally, I decided not to proceed with the proposal because I found it disrespectful, an excessive charge compared to the original offer, and unprofessional. Therefore, I feel that I was cheated out of the 97 euros that I paid and that I could not use the offered service.
慌しい一日の終わりには、Holiday Inn Express Lisbon - Alfragideでおくつろぎください。Holiday Inn Express Lisbon - Alfragideは、カルナシデの現地の雰囲気を感じたいお客様にお勧めの施設です。当施設はセッテ・リオス駅から7km、ポルテラ空港から11kmと、立地に優れています。付近のエリアは、JumpYard LisboaやFarol Da Mama、Lisboa Campingなど、観光名所が豊富なことで有名です。忙しい一日の締めくくりには、夜の街を楽しんだり、館内でくつろいだりしてお過ごしください。お車をご利用のお客様は、カルナシデの当施設提供の駐車場をご利用いただけます。
慌しい一日の終わりには、サナ メトロポリタン ホテルでおくつろぎください。サナ メトロポリタン ホテルは、リスボンでも指折りの素晴らしい宿泊施設の内の一つです。当施設からセッテ・リオス駅までわずか1km、ポルテラ空港まで7kmと、交通が非常に便利です。市内の交通網は充実しており、徒歩圏内にはシダーデ・ウニヴェルシタリア駅があります。付近には、UCI Cinemaやグルベンキアン美術館、Cityrama Gray Line Portugalなど、リスボンの多くの観光名所があります。館内の様々な施設で、有意義にお過ごしいただけます。リスボンの当施設のお客様は、駐車場をご利用いただけます。
ゲゲスト2024.04.08
The room and hotel itself are very nice. Air conditioner didn’t work making it difficult to sleep. Breakfast so so. Had buffet dinner twice as part of a tour group- really not good. I find the employees neither friendly nor unfriendly. Would expect a bit of a smile and some friendliness.
2023年に改装されたイビス リスボン アルフラジデは、ビジネスでもレジャーでも、アマドーラでの快適な滞在をご提供いたします。当施設はセッテ・リオス駅から7km、ポルテラ空港から11kmと、便利な立地です。Viewpoint Montes ClarosやUrbanSoccer、モンテス・クラーロス庭園など、周辺で多くの観光名所をお楽しみいただけます。お時間に余裕があるお客様には、館内の様々な施設でお過ごしいただくのもお勧めです。お車をご利用のお客様は、アマドーラの当施設提供の駐車場をご利用いただけます。
ゲゲスト2023.05.01
Wouldn’t stay there again. Booked a stay for 4 days on my birthday week. I have been in Ibis Hotels in Lisbon before, but not in Alfragide. To my disappointment, beds were so small you had to be careful not to fall at night, bathroom seems to be made of plastic and last but not least, there was a hotel refurbishment in process, which means loads of noise early morning, dust, strong smells aaaand our window view close by a white paper. When I address this last one to the reception I was told that it was “to our privacy”. One of the days I tried to open the window to have fresh air, due the strong smell inside the room, and there was no ventilation as there was a paper closing our whole window. Oh and not to mention that cleaning staff touches guests stuff inside the room, so be careful. Luckly our lugagge with valuables was locked. I really don’t mind sharing my candies with anyone, but I feel a bit of attitude to find a box of chocolate half open, and then only the paper of candies on top of the dusty table. If you take, not a problem at all, but at least take the paper with you. Breakfast was good at least. So, in my opinion, not the best place to spend your birthday week and not the best place to stay at all. Will def choose another hotel next time.