ホテル ド チリ

このホテルで、今までで最悪のホテル体験をしました。3 月 31 日に ******** を通じて 4 泊 4 月 4 日火曜日までの予約で到着し、到着時に 4 泊分の料金を支払いました。4 月 3 日月曜日、いつものように市内観光に出かけ、午後 8 時半頃にホテルに戻りました。私は受付に行き、受け取ると思っていた書類をもらいました。驚いたことに、荷物、バッグ、所持品はすべてホテルの受付に置かれていました。最初は混乱しましたが、受付の Ricardo という男性は、すでに 4 泊分の料金を支払っているにもかかわらず、「予約システムにエラーがあった」ため、3 泊しか登録されていなかったため、部屋から所持品をすべて持ち去ったと言いました。私たちはショックを受けました。ホテルの職員 (と思われる) が、日中に私たちの許可なく部屋に入り、所持品、衣服、洗面用具、私物を持ち出し、許可なくスーツケースやバッグに入れたのです。お金もいくらか失いました。私たちは警察に電話し、フロントの男性の前で何が起こったかを報告しました。恥ずかしい経験でした。私たちは、たくさんのバッグに散らかった荷物を詰めて、午後10時半にホテルを出て、市内の別のホテルに向かわなければなりませんでした。******** は、別のホテルに1泊する補償しか提供しませんでした。本当にひどい状況でした。ホテルの管理者から、いかなる補償も謝罪も受けませんでした。観光客として、このような屈辱的で悲しく不運な状況を経験する人はいないと思います。

Depending on what you pay ( 100 euros @ 2 nights ) Excellent value . Comfortable bed and good bathroom. Safe and secure with 24hr reception Breakfast - inc in price Better than expected Had scrambled egg / toast Metro station- 100 metres away In the main squares of Lisbon with 10mins Cafe next door good for a coffee … Small supermarket around the corner for water etc Airport 6 euros in an Uber taxi to the airport Would use again for sure ……..

This hotel has lower prices than others of the same service and quality, especially if you're booking in advance. The problem is that after it's fully booked they start cancelling the cheap bookings to make space for the more profitable ones, leaving the people who booked first without a reservation a few days before arriving or even the day of arrival, like it happened to me. I booked this hotel in December for three nights on Easter 2022, I chose it because it was the cheapest option for a good hotel in a central location. The day before I arrived I got a notification from Booking that I needed to update my credit card details, because it was not working, so I updated the information, but the problem persisted. I wrote the hotel to confirm my reservation and that my credit card was working perfectly, and they replied that it was OK and that they were waiting for me. When I arrived to the hotel happily to start my first holidays after two years of covid, they told me that my reservation was cancelled because they couldn't charge the credit card and that it was fully booked. But that they had a hotel nearby with available rooms for a price 60 euros per night higher than my original reservation (180 euros in total higher than the original, for a room of two people). I refused because I was very angry and I didn't trust them, so I ended up making a new reservation using Booking that was 240 euros more expensive than the original (80 euros per night) and without breakfast, because there were only a few rooms available in whole Lisbon, even in cities nearby. The new hotel was not luxurius, it was basically a hostel that was more expensive than normal because the city was fully booked, it was much more expensive than going to London or New York. So I don't recommend anyone to trust their holidays or financial security to this hotel, please avoid it, there are much better options in Lisbon, it's better to pay 10 or 20 euros more per night than 80, and to lose you experience in Lisbon. I'm not a native English speaker but I'm writting in English to increase the scope of my experience to prevent future travellers of this tourist trap.

O café da manhã era muito simples e não atendia às expectativas ( nem pastel de Nata tinha). A variedade era limitada e a qualidade dos alimentos deixava muito a desejar. Tudo muito básico para o preço que pagamos.. O pior de tudo foi que eu solicitei explicitamente para que ninguém entrasse no meu quarto durante minha ausência. Mesmo assim, o pessoal do hotel ignorou meu pedido e entrou no quarto, deixando tudo ainda mais bagunçado. Isso é uma total falta de respeito pela privacidade dos hóspedes e inaceitável. Além disso, quando chegamos no quarto todo bagunçado, toda a roupa de cama estava no chão, depois q eu desci e reclamei a camareira veio e não trocou NADA. Simplesmente pegou o que estava no chão e colocou na cama novamente. Não trocaram nós de quarto e ainda nos serviu com oque estava no chão.. Não recomendo este hotel a ninguém que preze por uma estadia confortável e tranquila. Existem muitas outras opções melhores na área. Este hotel precisa melhorar muito seus serviços e o respeito pelos hóspedes. Único ponto positivo é que está bem localizado..

Recepcionista extremamente grosseira. Não indico e jamais ficaria lá novamente. Desde o check in, durante a estadia e durante o checkout. Grosseria desmedidas, respostas curtas, sem nenhum carisma. Nunca havia sido tratado dessa forma antes. Sempre tratei todos com o máximo respeito e suponho que devo receber o mesmo.

Camera (superior) piuttosto pulita ma molto vecchia. Mobilio e bagno erano certamente anni 90 e decisamente diversi dalle foto. La prima sera ci accorgiamo che il tubo della doccia è rotto e praticamente inutilizzabile, lo segnaliamo alla reception il problema e solo dopo 3 giorni viene riparato, nonostante le continue richieste da parte nostra. Nel lavandino l'acqua scorreva molto lentamente. Non ci è mai stata data una saponetta nuova nonostante la prima fosse finita. Abbiamo usato due tazze che non sono mai state cambiate con tazze pulite. Colazione di qualità molto bassa. Posizione comoda ai mezzi.