ハンプトン イン デトロイト / ノースビル(Hampton Inn Detroit/Northville (Farmington Hills Area))

私たちは以前ここに滞在したことがありますが、私の全体的な印象は、それは大丈夫だということでした。今回はそうではありません。まず、物件が改装中であることは知らされていませんでした。看板によれば、それは2階だけであることが示唆されていました。そこが彼らが私たちを配置した場所です。他に何か利用できるものがあれば、私たちはそこに入れられるはずでした。 （他に何かあったのかは分かりません。） 次に、改修工事は完了しましたが、瓦礫が片付いていない箇所がありました。フロントに伝えましたが何もしてくれませんでした。次に、改装したにもかかわらず、エアコンユニットが古く、驚くほどうるさかったです。最後に、トイレの位置が非常に低いので、使用するために膝を深く曲げたりしゃがんだりしなければならないように感じました。第二次世界大戦前の日本にもいたかもしれない。便利ではありますが、この施設に戻ることはありません。

Clean room, dead battery on door, room phone not working, no safe, limited hot water. Had two rooms and wanted connectivity, hotel staff said it could be done, manager said No. I am not staying at this hotel again!

Brett was friendly and helpful. Room was clean, bed soft. Close to many stores and restaurants. Waking to the sound of Dumpster/Garbage Truck noise at 4:20am was not pleasant.

I booked two rooms with (accessibility) thorugh *******. When I arrived ! was given one room very different from the other. The smaller room had a bed pushed up agaist the wall. I could not believe that this was adequate for someone who needed more access points. When I went to share my concerns with the front desk I was told I had to deal with ******* as they were responsible for booking the two different rooms. I called ******* and they worked on having me moved to another room. They cancelled my room and re booked me for another room. When I went to the front desk as directed by ******* no information was sent to Hampton Inn and they were unable to move me to another room. Now I have to call ******* again to have confirmation numbers given directly to the fron desk over the phone. I was charged more money for the alternate room. My issue: Why did ******* book me two different rooms? Should I not be made aware of the avaiabilty? Even when ******* tries to solve the issue they did not follow through to ensure all was communicated with the Hotel. Why am I being charged more money when it was ******* that messed up? Lastly, I do not like Hampton Inn blaming ******* or vice versa. As partners in business this is not a good practice. This is a bigger problem than the Hampton Inn. This is customer service issues with *******. I am a Gold member with ******* and I have booked most every stay through *******. I think it is time for a change!

The property was being renovated when I stayed. The staff was very friendly and responsive. While not a walkable area, you are near a bunch of shopping and dining options. The fact it's just off I-275 is a plus.

Upon check in we were greeted by a very friendly woman behind the counter. The room was clean and the bed was comfortable however, the walls must be paper thin. At night we could hear the people in the room next to us almost like they were in our room. The breakfast was really quite nice and the area was clean and well stocked with food.

Rooms were very clean. Service personnel were great ! The only thing iffy was the cleanliness of the hallways. Carpets were dirty but overall it was a good stay

We stayed in one of the newer rooms. It was amazing and very clean. I have never slept better on a hotel bed. The person that checked us in was so pleasant and had a great sense of humor.

This is a decent hotel, but we were quite upset because we were told they had an open pool and then we check in and are told it has been closed for months. My kids had their bathing suits and were very upset.