ザ ベントレー ロンドン(Bentley London)

攜程也是昏了頭明明是掛牌四星硬説是五星，和他們反映還説在國外四星五星分的不是很明確，真是太失望了，説有反饋一直就沒有迴應，這次對這個平台真的很失望

酒店位置好，房間不錯，乾淨整潔，服務周到！

It’s not a 5star hotel at all First night tv was not working we were told next morning they will change our room so next morning we packed everything went to reception to change the room while same morning there was plumbing issue with bath tub.they never change our room on breakfast in morning not enough staff u have to Waite too long for even a plan glass of water

What a complete and utter disappointment!! 5* i don't think so this is a historic rating and is not current at all. Rooms were absolutely tired and in desperate need of a refurbishment, staff were very rude and unwelcoming. We were told the hotel was at maximum capacity and we saw 1 person during our 2 night stay so this is not true at all. We demanded the room change and said it was the new room or nothing, as it was our 25th wedding anniversary we reluctantly took the room change it was better but way off being acceptable. All in all i would recommend that the Bentley hotel is one to stay away from unlike the old days when it was simply beautiful. Terrible experience and ruined our 25th wedding anniversary completely. We both have had to visit our doctors with tight chests and he advised more than likely dust allergies. AWFUL!!!!!

They gave us a queen-size bed when I specifically reserved a king size. When they moved us to a room with a king size bed, it was a smoking room. Someone had smoked in the room recently and it smelled badly of cigarette smoke. There was an ashtray in the room. The central AC did not work, so there was a very large and noisy portable AC machine in the room, with lots of bright lights to keep you awake in the night. You had to keep the window open for the AC vent. The amenities had been used and not refreshed. Yuck. This hotel is beautiful but needs significant updating.

A lovely hotel, super comfortable and quiet. A 5 star experience but with the frills i get used to when booking 5 star. No dressing gown, slippers. No biscuits or chocolates in the room. All very small things but when booking with the wife its whats expected. I would stay again for business but its not a romantic wekend hotel. Breakfast was amazing freshly cooked and exceptional service.

They wouldn't let me stay because I didn't have photo id

The hotel is very tired. Our room had dried food on brochures, cigarette burns on furniture. They upgraded us but the room was just 16 degrees and had to wait for maintenance to fix. The bar was closed and the restaurant had no heating, it was freezing. This is definitely not a 5 star hotel, very disappointing.

Room descriptions are very misleading; booked a room for 3 people arrived & there was only 1 bed couldn’t make the staff understand & they didn’t seem interested, took a serious of heated conversations to get another bed added to the room, was looking forward to our stay but it was ruined & will never be staying there again!