The hotel misrepresented all aspects of the hotel rooms, cleaning processes, and maintenance of the hotel
The hotel misrepresented the check in procedure:
The door was locked and unresponsive to knocking.
The door had a paper identifying two phone numbers that “Arrivals” could call.
Both numbers went to voice mail and said that the mailbox was full, and no message could be left.
We called ******* and described the problem.
After about an hour, ******* offered to cancel the reservation because there was no check in available.
At about the same time, another couple trying to check in managed to make contact with the hotel owner via another booking service. At that time, I was able to talk to the owner and he assured us someone would arrive to check us in.
After about a half hour we were shown our room after being required to carry our bags up two flights of stairs because the elevator was inoperative
We inspected the room and found that the bathroom ceiling was leaking directly over the toilet and that the toilet floor was rotting because of this
The person suggested that there was another room, another flight up, and we informed him this was unacceptable unless there was an operating lift. He informed us that there was very little reason to believe that the lift would be repaired during our visit. As a result, we informed him this apartment was unacceptable without viewing it.
We observed the other couple complain that their room had not been cleaned.
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