I checked in after a very long travel day and was received graciously at the front desk. The hotel is a boutique location as I expected. What I did not expect is an entirely inconvenient and encompassing constructionist zone in the area. This is beyond the hotel's control, I understand.
When I checked in I was offered a glass of prosseco (a nice welcoming touch) and my room was confirmed by the staff at the desk as "Premium King Room".
When I arrived in the room I found it was absolutely *NOT* a King room. The bed was actually a true FULL size bed (not even Queen-size). It certainly would have been difficult for two people who were not smaller stature expecting a King bed.
Moreover, the entire room was, without any exaggeration, only 3 feet on a side larger than the bed in all directions. It was cramped and dark. The lighting was entirely inadequate and my luggage had to be set against the wall remaining in the way.
I had made reservations at the hotel restaurant, which had good reviews. The plating and service, as well as the a**osphere was very nice indeed.
The food however was utterly bland. Not up to par for a 5-star rating.
I retired for the evening and before going to bed made reservations at another well known 5-star hotel for my remaining two nights in London.
In the morning after a satisfactory breakfast at the hotel restaurant, I checked out.
I told the staff at the desk that I wa leaving and would like to arrange refund for the two nights I would not be staying.
自動翻訳