Our stay at Premier Inn Southwark was nothing short of a nigh**are. On our first night, my daughter, who has severe food allergies, was served the wrong meal, putting her in a life-threatening situation. This incident left us traumatized and ruined the entire break before it even began.Despite our distress, the staff made us feel like burdens rather than valued guests. Our requests for a hotel move, considering the serious nature of the incident, were met with indifference. We were left with no suitable alternatives, forcing us to stay in an environment where we felt unwelcome and unsafe.The lack of adequate staffing levels, especially in the evenings, further compounded our frustration. The restaurant experience was a total miss, and despite paying for the meal deal, we were forced to dine elsewhere due to the incompetence and negligence displayed by the hotel staff. Overall, our experience at Premier Inn Southwark was deeply disappointing and distressing. I would strongly advise against staying at this establishment, especially for anyone with food allergies or those seeking a welcoming and accommodating environment.
自動翻訳