エマズホテル - ベッド＆ブレックファスト セルフチェックインホテル(Emma's Hotel - Bed & Breakfast Self Check-in Hotel)

I am in the hospitality industry for 12 years, and I would like to say this one of the best hotel I have stayed in. The staff Makes a massive difference from Barbara and the rest of the team. They genuinely care and makes you feel very welcome. Breakfast is really nice with a good healthy options. Thank you for making our stay wonderful. Massinissa Alane

Amazing hotel! The breakfast was really good - we were impressed by the quality of everything! I highly recommend this hotel :)

The property location is pretty good, close to the lungern train station . The only thing I don’t like is the attitude of the person serving us in the restaurant . She’s unprofessional and rude . I was boiling my egg on this self cooking ( boiling water container ) and this is not my first time . She treat me like stupid , say it harshly that I need to do it for 10 mins , which I think is not right when you want a soft boil . 3 to 4 mins is good enough. She won’t even give me a chance ti explain why I prefer less time . She follow me every where I go like I’m going to break anything or do something wrong . I’ve been traveling around the world . I never felt this feeling of someone is watching me every minute . She doesn’t treat a guest like me like a guest . She makes you feel she’s the boss . But , what I notice is when she talk to local , she’s nice . I’m not sure if she have issue with a different race We tried to talk to her when she was making a cocktail . Since she’s working by herself , we tried to go to her bar area and ordered something . I don’t think she appreciate it , she said you can go to your table . Then she went inside the kitchen and started raising her voice to her co worker or her employee , feeling like we upset her Overall , the room is clean and spacious with a balcony , which we like

Cons: the bedsheets were not 'smooth' anymore. They should be renewed. Lots of mosquitoes. No airconditioning, it was warm, could not sleep with door open because of the mosquitoes. When it's colder outside the temperature in the room is acceptable. Pros: Enough free parking. Clean room, unfortunately no standard room cleaning everyday, so no clean towels, although you could request for it. Friendly personnel at the restaurant. In general I would recommend but not in summer because of no airconditioning

Fantastic! The location is brilliant, just next to the Lungern train station and in a very very beautiful area. Excellent facilities, a small and chic hotel, we really enjoyed our stay at Emma's. Emma's had a top-notch breakfast - One of the best breakfasts we ever had in a hotel :). The staff team is super friendly. Very highly recommended!!!

After spending about 3 hours in the neighbouring restaurant next to the Hotel building (the staff was very helpful and were trying to help us) we found rooms in the Hotel in Lucernon our own (40 minutes driving from Lungern). Despite having the first day of our short stay in Switzerland has been already devasted by the Emma's Hotel I am still hoping it is a nightmare and the situation will be fixed so we could enjoy our last 2 days of Holiday.

I was really excited about coming here to stay as we were looking for a traditional bed and breakfast in the Swiss Mountains (as advertised) and this was the only moderately priced place in the region. then we found out why! While it’s cute and clean, there is no real service or hotel hospitality. It does feel a bit like a hostel. The bathrooms in the room are basically a public stall with no privacy if anyone else is in the room. There is no one to greet you for check in and the staff is only around until 11am. So if you’d like more pillows or towels, as is fair when staying in a hotel or bed & breakfast (as opposed to an Airbnb or hostel) there is literally no way to ask for anything. There was a sign saying that no one enters to clean the room etc unless asked, but we came to find a note left for us in the room while i had personal belongings out. That made us feel a bit uncomfortable. There was a bit of a scuffle when we checked out and the service was quite cold, rude, and unwelcoming. We wanted to add another person to our reservation or add a cot at least, (as it says rooms sleep up to 3 on their website) but as there is no one around to accommodate at the accommodations…there was an issue. Again service felt very dismissive and condescending, but the owner said that “self check-in” is in the name of the hotel. The name is “Emma’s Hotel Bed & Breakfast” when I booked. She had apparently counted the towels we used when they came into the room? Of course we used the towe

My husband & I stayed 3 nights at Emma's Hotel & the comfort & cleanliness added richly to our Switzerland experience. Our room was lovely, bright & clean with a spacious balcony & views of both the mountains and lake. The thoughtful details that have gone into the building of this hotel amazed us, right down to the little stickers, 1 on the door asking if you've remembered your key card, sunglasses etc, and others dotted around telling you that you can drink the tap water etc; There's also a large word search on the wall, you may ask why, but you will find yourself playing it! The beds & pillows are very comfortable and the shower is amazing. We have stayed in some very nice hotels around the world & this rates highly amongst them. I really can't praise this hotel enough, the breakfast was varied, substantial with healthy choices & an abundance of assorted beverages & the staff were an absolute pleasure to talk to. Also the gift shop there is very quirky. We are really impressed with the attention to detail always considering the needs & well being of their guests. Visit for yourself, you wont regret it, we will definitely be going back. Thank you very much to all staff x