This is the first time we have stayed in a property in this price range that was badly antiquated, poorly run, and lacked any modern management that we wanted to escape almost directly after checking in. We should have been more conscious honestly after reading the TA reviews as the management apparently only responds to positive reviews but never to negative ones....a clear sign there is a lack of any accountability or leadership in a property honestly. Beyond the poor communications in advance of our stay we have to say that the rooms have not been refurbished since the 1970s at best and were stuffy, dark, and kind of sad honestly to the point where we worried about sticking to something. While some of the junior staff were friendly enough, the communication with management was poor and when we asked how we could best accomodate the needs of our children, we were simply told that one could sleep in our bed and they could set up a crib for the other child....at a rental cost of 15 euro a day!!!!! In my decades of traveling I have not ever found a single 4 star property that charged a daily rate on using a baby crib in a room and in general this left us the rather pressing feeling that families are not welcome here! Otherwise, if you are taking a train to Maastricht it is an ideal location as the hotel is located almost directly next to the train station and the noise is not so bad at night. In general though, this property felt like an obsolete dinosaur with no central leadership or accountability to its guests. The sad fact though is that with one of the Netherland's best hospitality schools based within the city limits, this poor service could easily be remedied we argued with some fresh blood and investment, but instead it looks like the owners just want to rest on the Amrath's accolades (and its presumed '4 stars') from yesteryear. A true pity and waste of money these days especially in such a hospitable city as Maasstricht where the Crowne Plaza nearby is clean, well run, and equally convenient.
I chose this hotel as I did not want to pay significantly more in the centre of Maastricht. This hotel is great... parking is free, and they have a restaurant on premises as there is nothing else around. Having the room facing a runway it was surprising how quiet it was the whole night. I would stay here again.
In Heerlen you got several options for a hotel , if you are in need - whenever I can I will go for the Kasteel TerWorm ... been here before , and I think I will be there again ... So arriving before noon is typically not the best at any hotel, no difference here on the topic - the lady at the reception was kind and get me the key and all the forms - but she asked me kindly to wait till my room will be ready - I went for a walk in the garden and surroundings , you have some picks attached to the review. Room was at the ground level in the courtyard building, room 14 - I got - and it was very clean , spacious and with a good size bathroom that had a tub and a shower - depending on what you want. Bed was comfortable - the minibar for free .... breakfast - a nice selection of buffet, eggs, meat , etc ... so everything for everybody. To distance a bit customers you could choose breakfast till 9 or after 9 ... so to split a bit the guests. Outside my room - I had room 14 - there were 2 chairs at a table and a decorative bush in that bush a duck was nesting between the branches - such a nice thing. Overall I had a very good stay - with helpful staff and a very good hotel experience and for sure if I go to Heerlen again , I would choose the same hotel for my stay. I recommend you try it and if you don't like it just blame it on me .....
The place is amazing, very well maintained and decorated with class and elegance. Honestly what made the stay wonderful, is the professionality, style, exceptional kindness and education of the staff. I travel often for work but rarely I have found such competent personnel. My compliments to them absolutely well deserved. I will surely come back for other stays.
The hotel is very nice, very stylish and modern with beautiful decoration. It is interesting to see how the architects created a hotel in the beautiful building. The stay however was not nice. Booked a (very pricey) junior suite, especially for the second night the sleep quality was very poor. First, the room was street side, and did not have real curtains but only roller blinds that let light through on both sides. There was a street light just in front of our window so it was not dark at all. Second, there was a lot of noice both from traffic in the street as well as in the corridor, all night long. The rooms are not well insulated. Third, it was very hot in the room (contrary to the corridor) and the old airco system made a horrible lot of noise. The only answer of the reception staff was that they would write a note in the system so that I would get a more quiet room next time. As if there would be a next time after spending 1.000 EUR on such an experience! The room was nicely designed though, but was not worth the money. Breakfast was nice, served in the restaurant in the church. The choice at the buffet was okay, you can order freshly made eggs as well as some extras such as pancakes that are charged extra. However, also here not a very pleasant experience with staff being busy without doing anything and continuously moving around tables and chairs during the whole breakfast. All in all, a bad experience, not to be repeated. I can not recommend this hotel as price/quality ratio is just not right.