ザ レジデンス ホテル(The Residence Hotel Geneva Airport)

Absolute disaster. - our room and facilities are cold - Rooms not cleaned for 3 days - our UPS parcel returned despite the fact that we informed them 3 times about it - they charged us 30% more than the price that we found on Trip.com when we prolonged our stay - better take your breakfast somewhere else Never again

Probably the best place to stay in ferney. Ping pong, volley, pool and piano make it great for kids. Laundry and kitchen facilities. Only gripe was no room service during stay unless you stay for more than a week. After 4 nights our room definitely needed a clean… I would suggest rooms should be freshened every 3 days…

Bonjour franchement il y’a rien à dire c’est calme propre personnel à l’écoute je recommande vivement c’était super un grand merci.

Super

Parfait !

Rien à redire

The hotel was nice and clean. However we originally booked the 2 bedroom apartment, but upon arrival we were told there was no elevator. Having my 78 year old mother with us, we had to have another room. We were downgraded to a family suite that was much smaller. Nowhere on the website did it state that there wasn't an elevator, which they admitted. We went from a room that was $330 a night to a room that was $186 with no compensation.

Fabulous reception staff who could not do enough for us. Room was very clean except for slight mound smell in the bathroom due to the “tea cup” basin which obviously holds water around table. Otherwise great tea and nespresso coffee and good location with a short walk to the buses. Really nice start to our holiday thanks for having us.

This hotel was great! Our family and I stayed two nights as it was conveniently located near the airport. We had an accessible room, which we requested. The staff accommodated another room for us with no charge and honored our initial reservation. The receptionists were extremely kind and treated us very well. One of them gave us leftover pastries from breakfast and called us a taxi as the Ubers are not reliable. The rooms were large and there was an English BBC channel available. The hotel is also within walking distance to several restaurants and a Carrefour. We ordered a dinner one night from their restaurant, which was delicious. The food was not available our second night, so remember to check on restaurant food availability. We would definitely stay here again!