This was our first stay at the Principe Pio Hotel, we booked a room with a Palace view. On arrival we were upgraded to a top floor suite by very friendly staff on reception. The room was delightful and looked like it had recently been decorated. We had terrific views of the Palace. The room was kept in tip top shape on a daily basis and nothing too much trouble for the staff. One minor gripe was the mattress was a little firm for our tastes. Our first night was inadvertently spent with the windows ajar and it could be noisy as it’s on a main road combined with the peacocks calling from the palace garden. From then on with the windows closed it was absolutely fine, the aircon worked very well and was whisper quiet. Although this is classed as a 3* hotel we had a safe, fridge and tea making facilities to make our stay really comfortable. There is a roof terrace with plenty of seating to enjoy the sunshine too.
Wij kwamen op donderdag 21 juli aan in het hotel. De kamer was niet schoongemaakt, overal lag vuil. De nachtkasjes waren vies, hadden allerlei verfvlekken. De regendouche was kapot en het water liep langs de achterkant. De douche deuren konden niet dicht, dus de hele badkamer werd nat. Ook de badkamer was smerig en er zaten bruine vingerafdrukken op de muur in de badkamer. De wc bril bewoog als je erop zat. Er lag een joint op het balkon. De kamers waren super gehorig, wij konden onze buren horen douchen, horen praten, horen lopen, zo erg dat je er in de nacht wakker van werd. De haarföhn zat niet standaard in de kamer, deze kon je lenen bij de receptie. Nogal primitief. Ook geen kluisje voor spullen dus geen fijn gevoel. En tot slot hadden we geen airco. Tijdens ons verblijf was het rond de 40 graden. Wij hebben dan ook gekeken of er airconditioning in de kamer zou zijn. Dit zou er zijn. Dit was er niet. Er was een luchtrooster in de kamer waardoor koude lucht zou moeten komen. De regelaar hiervan zat in de gang en regelde de temperatuur van elke kamer. Deze werd blijkbaar vaak uitgezet of op een hogere temperatuur, waardoor wij het weer snikheet hadden. Na 1 nacht hadden wij het gehad en wilden wij eigenlijk zo snel mogelijk weg. Wij hebben dit gemeld bij de receptie en er werd direct in orde gemaakt dat we het geld van de resterende nachten terug kregen. Dit is het enige positieve dat ik over dit hotel te zeggen heb. Er werd ook direct het lijstje langsgegaan van onze opmerkingen en de kamer werd gecontroleerd. Hopelijk wordt er iets mee gedaan.
We stayed at the Hotel Opera recently for the second time, to celebrate a special Wedding Anniversary. We had an absolutely wonderful time. The hotel is centrally located, right next to the Opera House and close to all the attractions of central Madrid. We had nothing but excellent service from the staff throughout our whole stay - they are very responsive and helpful. The room is spacious, clean and comfortable with everything you need including a few little extras like a comb and shoeshine. Breakfast was excellent every morning, a great choice of English-style and continental offerings, The Spanish tortilla and home-made fruit tarts are particularly recommended. You need to book breakfast at a specific time, and this avoids the ”scrum” that some previous reviewers have described. Just two things prevent me giving a 5-star review. First of all it is some time since the hotel was refurbished so some of the fittings are starting to look a little tired. Secondly the cafe has changed since we were last there, it used to be possible to get tapas-style snacks from a counter display 24/7, now it is table service with hot food only available when the kitchen is open - in the evening it starts serving at 8pm which is a little late for us, so if you feel the same you need to go out to one of the many good tapas bars around. But overall we love this hotel and will certainly revisit!
Stayed one full week in Madrid and had an absolutely fantastic experience. The hotel was recently opened and had a special musical touch to it, located right in the center of Madrid by Plaza Mayor and Sol. Rooms are well appointed spacious, and quality amenities ,beautiful rooftop terrace and even though the hotel has a theatre/concert venue you will not hear much! Many artists usually perform at the famous theater venue in the lobby which adds a fun vibe to the experience . However I really need to highlight the staff especially Maria Garcia one of the managers a true professional and did all she can for me to enjoy this experience, always there to help and assist making sure my experience is top notch. Tania the guest experience manager was extraordinary, knew all the answers to my questions and recommend great restaurants, found the perfect transfers to take me to the football stadium, and more. She is a superstar Also wanted to mention Alvaro front office manager, always smiling and accommodating! Bravo!