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MY WIFE AND I ARRIVED AT HORNBILL LODGE 04/01/2025 @ 16H15 AND WERE PROMPTLY TAKEN TO OUR ROOM. WE WERE IMMEDIATELY DISSAPOINTED BY WHAT WE WERE LED TO BELIEVE WAS A LUXURY ROOM AND EXPECTED TO SPEND THE NIGHT IN. THIS IS EASILY THE WORST EXPERIANCE THAT MY WIFE AND I HAVE EVER ENCOUNTERED. WE WERE ALLOCATED ROOM NO 4 THAT WAS DESCRIBED AS A LUXURY FAMILY ROOM. THE BEDDING WAS DIRTY AND APPEARED TO HAVE BEEN PREVIOUSLY SLEPT IN. THE SHEETS AS WELL AS 2 OF THE PILLOWS HAD STAINS ON THEM AND WERE CREASED, WHEN I COMPLAINED TO MANAGEMENT, I WAS SIMPLY TOLD THAT THE SHEETS WERE CLEAN BUT NOT IRONED BECAUSE THEY WERE AN ECO-FRIENDLY ESTABLISHMENT AND TO CONSERVE ENERGY NO IRONING WAS DONE. THE ROOM WAS DIRTY, DUSTY AND HAD SPIDER WEBS IN THE CUBBOARDS. THE BATHROOM FLOORS WERE DIRTY AND STICKY WHEN WALKED ON. THE BATHROOM TOWELS HAD A FISHY SMELL AND CLEARLY NEVER BEEN WASHED WITH STAY SOFT AT ALL. THE TV WASNT WORKING NOR THE AIRCONDITIONER AND WE WERE TOLD TO USE THE CEILING FAN IF WE FOUND THE ROOM TOO HOT. THERE WAS NO COFFEE STATION AS ADVERTISED ON YOUR WEBSITE, THE PATIO DOOR WAS LOCKED AND I WAS TOLD THAT IT WAS DAMAGED AND THEREFOR COULDNT BE OPENED. COBIE THE OWNER STATED THAT THE PROPERTY WAS FAMILY OWNED FOR THE LAST 200 YEARS, CLEARLY, IT'S NEVER BEEN PROPERLY MAINTAINED FOR THE PAST 30 YEARS OR MORE. THE FURNATURE AND LINEN ARE OLD AND DELAPIDATED. THE SO-CALLED DECK DINING AREA WAS DIRTY AND THE WOODEN DECK FALLING APPART. CLOTHING WAS HANGING ON THE WASH LINE OUTSIDE THE KITCHEN AND WAS IN FULL VEIW OF THE SO-CALLED DECK DINING AREA. LOVELY VEIW OF THE OWNER AND HIS WIFE`S WASHING!! WHEN I REQUESTED A REFUND COBIE SAID I HAVE 2 OPTIONS, EITHER I STOP COMPLAINING AND USE THE FACILITY THAT WE HAD PAID FOR, ALTERNATIVELY WE COULD LEAVE BUT NO REFUND WOULD BE CONSIDERED. COBIE IN MY OPINION YOU ARE AN OPORTUNIST THAT ADVERTISES "LUXURY FACILITIES" YET IN REALITY PROVIDES DISGUSTING SUB-STANDARD AMENITIES THAT MUST BE PAID IN FULL PRIOR TO THE VISIT. HAD WE KNOWN THE PLACE WAS AS DERELICT AND DIRTY WE WOULD NEVER HAVE BOOKED IN THE FIRST PLACE. NONE OF THE STAFF HAVE NAME TAGS NOR UNIFORMS, THE YOUNG GUY WITH THE MOHECAN HAIRCUT THAT CLAIMED TO BE THE MANAGER WAS DRESSED IN AN OLD TRACK SUIT THAT DESPERATELY REQUIRED A GOOD WASH. COBIE FIRST IMPRESSIONS AS WELL AS CLEANLINESS, IN MOST INDUSTRIES ESPECIALLY THE HOSPITALITY INDUSTRY ARE OF UTMOST IMPORTANCE, YOUR ON-LINE ADVERTS MAY BE APPEALING BUT YOUR FACILITIES ARE POOR. COBIE YOUR PROPERTY IS BEST SUITED TO LOW CLASS BACK PACKERS AND I SAY LOW CLASS BECAUSE NOT ALL BACKPACKERS ARE LOW CLASS NOR WILL THEY KNOWINGLY PAY TO USE YOUR FILTHY FACILITIES. MY WIFE AND I VACATED HORNBILL LODGE AT 17H00 THE SAME DAY OF ARRIVAL, AFTER SPENDING LESS THAN AN HOUR AT YOUR "LODGE" WITH NO REFUND. WE NEVER ORDERED ANY REFRESHMENTS, IF THE ROOMS ARE AS DIRTY AS WHAT WE ENCOUNTERED, I HAVE NO DOUBT THAT THE KITCHEN IS AS DIRTY AND UNHYGENIC. THIS ESTABLISHMENT OF YOURS CERTIANLY NEEDS A SITE

I loved my stay there, stunning outdoors. Breakfast could use improvement, it was not appetising at all, infact the menu as a whole. My friend and I had diarrhoea the Saturday night, softer pillows would be appreciated. Overall I enjoyed my stay and I wouldn’t mind coming back.

Public toilets don't flush. Advertise room service but no. Found cockroach in my food. Sent my meal back 3 times today. Wrong order. Steak overcooked. Restaurant cobwebs. Overall feeling of uncleanness. Much left to be desired!! I did not enjoy my stay and will not return