マラティヤ Istanbul Pazari Avm周辺のおすすめホテル・宿

Es verursacht in mir ein schlechtes Gewissen die Lage zu bewerten.... Das Hotel befindet sich mitten im Zentrum was ziemlich schwer vom Erdbeben im Jahr 2023 betroffen wurde. Dennoch möchte mein grosses Lob und Anerkennung für das Hotelpersonal und den Hemşeri's von Melissa Vargas zu geben. Die Stadt und die Gesellschaft lebt trotz der schwierigen Umstände... Der Staat und viele Investoren haben die Ärmel hochgekrempelt und arbeiten hart dem Wiederaufbau! Wir werden in spätestens in 3-4 Jahren wieder kommen und erneut das ”HANEM” Hotel buchen.... das sagt doch einiges, oder `? Mit sehr gutem Gewissen und gerne EMPFEHLENSWERT!

I had a reservation for 2 nights on this hotel on 11-12 May. I was visiting my relatives after the earthquake and was arriving by a very late flight. Called the hotel beforehand and informed them on my late arrival and my request to make a late check in was confirmed by the reservations department. I corrected the reservation with the booking company as well. The plane was late even more due to delays in air traffic resulting in my arrival at the hotel at 03:00AM. The Front office manager informed me that my check in was due at 14:00PM and he has no information about my check in request. The dates, although confirmed by reservations department beforehand were misunderstood and there was no room available. The Front office person was without empathy and very very rude to me and my spouse. I corrected him on his approach but he did not offer any solution and continued arguing and being rude. I left the hotel at 3:30AM and cancelled the remaining days of my reservation online immediately after that. The people who are in the hospitality business MUST be hospitable, polite and emphatic. being rude to a customer is unacceptable. Will not prefer Mövenpick for my travels in the future.