Dear Chantal & Radisson Blu Azuri, We recently returned from a holiday at the Radisson Blu in Mauritius and would like to share some feedback about our experience. We thought the best way is to contact you and the hotel directly and not to post on any website. While we thoroughly enjoyed certain aspects of the resort, there are areas where we felt improvements could be made to enhance the guest experience. Highlights of Our Stay: - The accommodation was excellent, and the private pool in our suite was a fantastic feature. - The staff were exceptionally friendly and welcoming. Areas for Improvement: 1. Service at the Mini Suites with Pool: - Despite having a private pool, there was no regular service for drinks or refreshments at our pool area. Guests must walk to the bar to get a drink, which feels inconvenient given the luxury setting. Additionally, staff seemed unhappy if drinks were taken back to your private pool. Our room would only be serviced late afternoon, so if you are spending the day at your pool, you need to make up the bed and clean room, as it looks untidy. 2. Mini Bar Replenishment and Content: - The mini bar was only restocked in the late afternoon, leaving us without beverages for most of the day. - Certain items in the mini bar were not included in the full-board package. It would be better to leave these items out entirely to avoid confusion. Other resorts are free mini bar for the day - everything. 3. Quality of Beverages: - The alcoholic beverages, including gin, vodka, and rum, seemed to be of the lowest quality and lacked the refinement expected at a resort of this caliber. - House wine was the only complimentary option at dinner, with all other wines incurring an additional charge. - Cocktails were poorly made and appeared watered down, as did the soft drinks served at the bar (coke, sprite etc.) 4. External Restaurant Credit System: - The voucher system for external restaurants felt restrictive. For instance, a Rs 700 credit for lunch or Rs 1000 for dinner barely covered basic items, requiring us to pay significantly more for anything beyond a burger, so whenever used these restaurants. 5. Television and Connectivity: - The TV offered only a handful of channels compared to other resorts that provide services like DSTV. - Streaming to the TV was not possible due to the setup, which could be improved to align with modern guest expectations. 6. Food Quality and Variety: - While the food was acceptable, it was not outstanding. Additionally, options for children were very limited, leaving us wondering what younger guests could eat. Eg. Butter is served in bulk on a plate in the fridge and you need to cut a piece off the bulk butter to spread on your bread. General Observation: Compared to our past experiences at Beachcomber resorts, where we’ve stayed annually for the past four years, the Radisson Blu felt like it was focused on cost-cutting measures at th
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