Residence Inn Cleveland Airport/Middleburg Heights

Front desk is the worst. Waiting 5 minutes for someone to even come to the desk. It took her another 5 minutes to figure out my reservation. She kept walking away and then talking to someone else. Then she gave me the wrong room key. When I got the right one the room was the wrong room. I went back and another girl changed it. 30 minutes later and I was in the room. I travel 200 days a year and this was the worst.

The property was clean and the front desk and breakfast team was extremely nice. The breakfast was great and offered different hot specialty options daily along with the standard breakfast. This is perfect for my kids who don’t eat the same thing daily. Only issues were asked one of the housekeepers for extra towels and was told “no”, and the parking fills up quickly. I do recommend the property for your next stay

Residence Inn in Middleburg Heights was clean and the staff was helpful. The breakfast area was roomy, clean, and well stocked. The design of the room was well thought out although if I had wanted to use the kitchenette I think there should have been a light over the sink.

Best hotel I've stayed in, in the Cleveland area. I highly recommend.

Best hotel stay I’ve experienced! The room was so private and the staff was very nice.

It was right next to the fairgrounds for an event we were attending

The property was clean and very welcoming. The area had many options for dining and shopping.

I chose this hotel based on high user ratings and also because the price was higher than other locations. The room was good but not great. For example: smears on the television, the second bed appeared to have been used to organise a previous guests’ suitcase, towels were clean but disorganized. Price premium was about 110$ including tax versus other properties. I would not pay higher for this property, the value was not there.

Really good stay, nice room except for cheap pillows. Four spots for free EV charging up front, although lazy a-holes in trucks tend to park in them, so be prepared to claim one early or complain to the front desk. Great hotel overall.