I liked the staff. They were helpful and understood my problems and tried to help. The place was clean.
I felt management was inconsiderate (I made an error in my reservation, and although management had opportunities to help in some regard, the manager refused to offer ANY recompense in any way --- Totally by the Book for maximum revenue).
Also the property was poor value for money as the room was tiny, very dated (not 'antiqued', just old). I certainly understand Milano is expensive and older hotels have small rooms, but even so, there is much better value elsewhere. I will not stay here again.
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