Na Lotus Hotel, A Luxury Collection Hotel, Nanning

We stayed at Na Lotus Hotel on Feb14,2024。Why we didn't accept Two Glasses Cocktail during us stay that date?That night we went up to the 80th floor. The waitress told us to come back tomorrow (next date Feb15). Tonight was not accepted and she told us . If we sit by the window, we have to pay 500 yuan we can sit down! So how do hotel services charge? I paid more than 2,000 RMB for one night. Will we book again for next time ? It turned out to be a scam! When i booked a hotel online, The Trip web site showed up that can use this ticket for accommodation that night . I didn't understand why did you post it up on the trip web site ?？？

Good location, hight quality to stay and good cleanliness. There also have lounge at 80th floor.

The service attitude is very good. The staff are polite and friendly. They respond quickly to customer requests👍🏻On one occasion, the air conditioner in the room I originally stayed in could not meet my requirements. After reporting to the front desk, staff responded within 10 minutes. They arranged a fully air-conditioned room for me, and it was almost midnight. I really appreciate and appreciate the hotel staff for behaving responsibly and resolving issues for guests. It should be noted that many hotels often experience insufficient air conditioning, but this can be resolved within a short period of time after response. Not every hotel can do this👍🏻Later, I also received many calls from hotel staff to apologize, which made me feel embarrassed😅

Overall, I thought the place was pretty good. Everyone there was helpful and nice. The room was clean, however starting to show its age. Some of the tiles grout are gone, and u can see gaps. The gap between the carpet and the tile needs to be sealed or covered. Biggest downer was my kid had a stomachache after having their breakfast. She felt better after she vomit. The hotel personnel did come to check up and brought her some porridge, milk and fruit, but she didn’t eat any. Next day we only used the breakfast for their coffee. I did use their pool. Wish it was a little warmer.

This trip is a bit rush, therefore we hv not much time to make use of the facilities. I've tried the oil massage at the 77th floor Spa, the massage was only average with the amount they are charging. Will not visit the Spa again. We have no chance to have meals at the hotel restaurants but we surely hope to try out the hotel complimentary breakfast which was offered free to the hotel guests at a different period after my bookings. Not to forget, all the staffs at the front desk were extremely helpful and patient with the guests. It was a nice stay.

Perfect stay. Will recommend easily for anyone.

Best hotel in Nanning

萬豪旗下的高端品牌，酒店地理位置很中心，幾乎是那片區域最高的建築了，酒店大堂直接在80層，不得不説高層看風景是美的。房間很寬敞明亮，整體色調是淺色系，很清新；設施設備齊全，床上用品也舒適，還可以額外提供功能性枕頭，一次性拖鞋贊一個，特別感覺舒服😌 早餐品種豐富，幾乎涵蓋了廣西的特色美食，酸嘢、各種粉，他們餐廳的雞蛋是我見過烹飪種類最多的一家，可謂是雞蛋盛宴！ 員工服務也還算不錯，熱情細緻，符合高端酒店標準。

地理位置方便，到達一樓大廳，服務生會主動幫拿行李，換行李牌，直接送至客房。 酒店大堂在最高80層，坐式辦理入住，未受五一假期影響，辦理過程井然有序，效率極高，可見管理到位，第一印象加分。 早餐在79層，視野開闊，菜品豐富，老友粉、螺獅粉等廣西特色粉面口味還不錯，入口有小型小童遊樂區。哥哥超120cm，但前台還是貼心免了餐費，感謝！ 恆温泳池晚上特別出片，需自備泳衣泳帽泳圈，有桑拿房，表揚酒店泳池看護人員，非常認真負責，完全不用擔心小朋友游水安全隱患。 酒店大堂可租借民族服飾免費拍攝，需付2000按金，當天歸還即可，小朋友穿上特別可愛，可惜跟酒店風格不搭，沒有應景的拍攝區域，建議可以搭建一個。 因飛機晚點，延遲3點退房，服務確實可圈可點，如果來南寧，極力推薦入住。