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I booked two rooms directly through the hotel's website, which offered two payment options—pay at the hotel or pay online with a discount. Opting for the convenience of paying at the hotel, I was shocked to arrive and be told that no rooms were available because I hadn’t paid online. If selecting "pay at the hotel" doesn’t guarantee a reservation, then why offer it in the first place? Confirming a booking should mean exactly that—a confirmed room. Instead, we were met with an appalling lack of professionalism, causing unnecessary hassle and stress. The staff, including the manager, showed zero empathy and were only concerned about blaming us for selecting the payment option that they themselves provided. This is by far one of the most unprofessional experiences I’ve ever encountered. Do yourself a favor and book elsewhere. This hotel clearly doesn't value its guests or respect their time. Avoid at all costs!