コートヤード ニューヨーク マンハッタン / ミッドタウン イースト(Courtyard New York Manhattan/Midtown East)

Location and facilities are great. Close to the subway station and they have a gym and a place for breakfast. However, our room had a really strong smell that is coming from the carpet which smelled like bleach covering some vomit or stinky milk. It was so bad the minute you enter the room you can smell it. We tried opening the window for the whole night, the smell’s still here. Tried seek help from the front desk and they said they sent a machine to suck out the air in the room. But when we’re back to the room, it still stinks. Also, the blanket for the sofa bed seems dirty, it has a lot of stains on it…

對紐約來説還算不錯吧，可以住5-6個人包括孩子 地理位置絕佳 出門就是地鐵

Looks like it will be my long stay as location is perfect, no other complaints, thank you for the help from Mimi and Marta.

Great stay! The staff could not have been nicer! Easy check in and check out. Room size was fine for 4 people. Clean and quiet! Breakfast staff also super nice! Perfect location also to everything we planned on doing. We would stay here again

Crazy experience. We had a reservation for three, we arrive late in the night, tired after a day of travelling, and we find only a double bed in the room. We call the Reception, and a concierge tells us there's a sofa in the room that we can convert into a bed - like, ourselves. I go down to talk to the receptionist in person while my husband and daughter wait in the room. The receptionist informs me that their policy is NOT to make sofa beds unless explicitly requested by guests. I reply that our reservation is for three people, we had just checked in and didn't know about this policy, and there's only one double bed in the room. The receptionist becomes defensive, even rude, he insists in their policy, repeats that I can fix the sofa bed myself if I want, and if not I'm welcome to wait until someone from the staff can come and help, but adds that they are busy and it will take a while. We manage to get the sofa bed done and go to sleep. In the morning upon checking out I tell the new receptionist about our experience, and he says that in fact a note had been written about us being very upset because there were only two bed spaces in the room. Well, yes, we were upset! Very upset indeed, but mostly because of the treatment we received! Horrible, really.

I’ve stayed here before and it was wonderful this time was just not the same. The hotel room was extremely noisy from the air duct in the room to the sounds of the street below and even the people in the room Next to me and below me. We had a corner room so a good view but the room was advertised as sound proofed and it simply was not I could hear doors closing outside the room and the whole conversation of the people next to me and their television meaning they could also probably hear me

Heating wasnt working. Set thermostat to 77 and woke up to a 64 room temp. Bodywash was empty. TV remote didn't work (and needed to unplug just to turn it off) so it was unusable.