ザ ノリタン(Nolitan Hotel SoHo - New York)

Amazing stay, great service, great location, attentive staff, wonderful decor. Very relaxing place to stay downtown. 10/10 would recommend.

The hotel is in a great location. Close to so many great restaurants, and shopping galore. The hotel staff is super friendly and accommodating, and the rooms are clean. The beds are on the firm side (which is great for some and not for others), and the pillows are the kind that disappear into nothing when you lay on them. The hotel also has hot water issues. You have to run the water for at least 10 minutes for the sink to get hot, or you can do what the staff told me to do, and turn both the sink and shower on for a while so they get hotter faster. Huge waste of water.

Staff was fantastic. Location is fantastic. Hotel is very cool and the value was pretty good. That said.. I was a bit disappointed. - The rooftop bar, which was supposed to be finished before my stay... Was closed - Three bikes for guests in the lobby. One was broken and one had a flat tire. - Shower faucet was kind of broken. - Internet was very slow. - Lastly, it was very noisy. We were in a 7th floor balcony room and you can hear everything happening down at the street. Honestly I'd probably stay there again despite these issues. Would be a 5-star review if like three of these issues didn't happen. Including the internet being basically unusable -- how hard is that to fix? These days, it's not acceptable for a decent hotel like this to have bad internet.

There were issues with a lack of hot water for the entire 5 days. Rooms were also very cold, and did not warm up, even with thermostat on high. The neighborhood is convenient for restaurants and shopping.

The window in my room was so dirty I could hardly see out. The fridge was so loud. Worn out facilities. So, so towels, and kinda rough. Had the cleaning team walk in while I was showing without announcing themselves and manages to unbolt my door. Offered nothing to make it better.

Pros: The place is within walking distance to a variety of nice restaurants and the MTA. Staff is friendly. Cons; the rooms are really small and tight. No water fountains are available. Noise from the street starts early in the morning.

Although the hotel was ok it left me in the state of being in a different hotel than what I saw in the pics. Also I asked for a later check out and it was granted but when I went to the desk later to confirm the other attendant told me no. Luckily another agent overheard the conversation I had with the ordinal agent and he verified it. Plus the cleaning crew still knocked on my door at 12. That tells me there’s no communication between the workers.

I normally like staying here but on my last day the hotel staff rudely kicked me out of my room at 12:30 - when I had an approved late check out for 12:30. They said the called the room but I didn’t receive said call. I had someone banging on my door telling me to leave. When I opened the door he got defensive and put me on blast telling his team I have an attitude and watch out for me. I recognize I was annoyed by the interaction and gave very short responses but by no means do I feel his actions were justified.

First the location is amazing. Close to many shops, restaurants, museums, parks, Anything you want to do you can basically walk. The hotel itself is super cute, clean and inviting. Everyone was extremely friendly and helpful. Note there is not coffee in some rooms but they do serve coffee in the lobby every morning. I would stay here again and again.