Hotel RL Brooklyn

很好的體驗

One of my favorite hotels in Brooklyn, from the late night bar/lounge and front desk was amazing and helpful. I think her name is Jada wow such an amazing person and so helpful she definitely needs to be manager.

Worst hotel stay ever. Bed linens were torn and dirty. No soap in the the bathroom. Stay was inept. Miusic from the bar couple be heard in our room until 3am and we were on the 5 th floor. The subway was right outside our window and runs all nightlong.

When we arrived at the property we were told that they were overbooked and that they would provide us with a room for 3 adults. Not the 4 adult men we paid for. They also offered that we would get the larger room on our second night. Well someone had to sleep on the floor. No cot no compensation. We asked if we could at least get a free breakfast, which we thought was included, but noooo. Anyhow after a horrible night, we approached the desk and they told us that they were once again sold out and they would offer us the difference in the cost of the room. Well wth, someone is still sleeping on the floor. By that time it was way too late to book another hotel. So we trekked to Target and bought a blow up mattress. Of course the mattress was better than the floor, but not a bed. After much discussion with the incompetent staff, they told us that we would be compensated for our inconvenience. We were offered the difference of the cost between the two rooms, which is still not showing on my CC. I have requested that the hotel provide a reimbursement for the blow up, since we don't need it. We actually own a couple already. Also, the hotel is located above a noisy bar/night club, which we were not allowed to partake in. Why, because we were not dressed appropriately. Are you kidding. It's summer in NY and we were attending a concert. Needless to say, this is an overpriced hotel in the worst neighborhood, with no consideration for providing a great experience.

This hotel is conveniently located between 2 subway stations and multiple bus stops for getting around Brooklyn and elsewhere. However, you will hear trains barreling by all day and night. The staff is very friendly and there is complimentary coffee and fruit-infused water in the lobby. The sleeping rooms are ok. They feature beds that are kinda on the firm side and not long enough blankets. There is a see-through to the room shower. VaVa Voom. There's also a microwave, but no fridge. The rooms are kinda small, but that's probably how it goes in the area.also, there is no recreational facility, as advertised on the website. Download a day pass for Planet Fitness a half mile away, if you’d like a gym.

Cozy and warm neighborhood coworking space with lots of room and tables and complementary water and coffee. Nice music was playing as well. It’s part of a hotel I believe as well. I hope to be back to cowork in the future!

I booked my reservation through the hotel website on 4/28/23 for a reservation on Friday 6/2/23. I never received an email that this property became an emergency shelter. The security guard at the entrance said that our reservations carried over to the Marriott a few blocks away. We called Marriott and no one knew what we were talking about. No one answered Hotel RL's phone. I message their social media accounts and no response. I emailed their customer service email address which bounced back because it was invalid. We traveled 3.5 hrs to Brooklyn to be told that this site is a shelter. Unreal how they did not even contact me to inform me of this inconvenience. I still have not heard from anyone in regards to this matter. What a waste of time and stressful situation to be put in!

On the afternoon we were to checkin they cancelled our reservation. Found out when our plane landed. Travel agent said they must of over booked. Would recommend to anyone to avoid this hotel. They should of given at least a days not so that we could rebook somewhere else!

I booked this hotel for two nights in mid-June at the end of April. Upon arrival late in the evening, I was greeted by a security guard who told me that the hotel had been turned into a shelter for the homeless three weeks before. Never received information from the hotel about this - all they could be bothered to do was put up a notice next to the entrance that the hotel was "closed due to unforeseen circumstances". The security guard told me that all bookings had been carried over to a nearby Holiday Inn Express. Upon arrival there, the receptionist was only rolling her eyes and told me that this was not the case and the security guards were simply making stuff up to get rid off angry customers. The HIX had no availability so I spent an hour (and a fortune for overseas calls) on the phone to contact ********** where I had made the booking. They were able to assist and found me a hotel room in Lower Manhattan which they reserved and paid for. Had to trek from Brooklyn to Manhattan around midnight, though, which is nothing for the faint-hearted particularly at the Brooklyn end (when I asked at the HIX about alternative local hotels, the girl just shrugged and said there were non - only shelters in the area....) While hotels are keen to cut out the middle-men like *******/**********, this case showed that it can pay off to not book directly with a hotel. ********** did all they could to assist me and where genuinely concerned to find a solution. Should this place ever open again as a hotel, I strongly recommend not to book directly with them as they absolutely do not care about their customers.