Honest review from 3 Irish in their early 30’s - We arrived at this hostel at 7am after a night bus from Hoi An. We had emailed prior to arriving requesting an early check in and offering extra payment to facilitate this request however, we were informed people were in our room and wouldn’t be checking out till 11am and they would require 2 hours to clean the room which is completely understandable. Due to this, we rested on the first floor common area and went out for breakfast. We came back at 1pm asking to check in and were told we couldn’t check in till 2pm. We kindly asked to wait in reception and advise us as soon as the room was ready. At 1.30pm we asked what room we were in so we could start bringing our bags up as there was 3 of us and we had quite a lot of bags. We went up and left the bags outside our room and advised reception the cleaners were gone. They still wouldn’t let us into the room. At 1.55pm I asked could we now check in and was told no, 5 more minutes! We had a private room so there wasn’t anyone else in there so making us wait till 2pm on the button was ridiculous. As we were waiting to check in, reception went ahead and checked in a group of 5 who just walked in the door but still refused to check us in. When we finally got to check in, we were asked for payment upfront and had to be cash as they wouldn’t accept card. We had no cash and were not advised of this prior to checking in and doesn't state it anywhere on our booking that it is cash only. They could have advised us this during the 7 hours we were waiting to check in but didn’t. Due to this, they requested to hold all of our passports for the duration of our stay which we refused as no hostel or hotel anywhere has requested this before and personally, I wouldn’t trust them with it as they appeared to be kept in an opened drawer at reception. While we were waiting to check in, we asked the staff at reception for some advice on what to do or where to go but they wouldn’t even speak to us unless we booked a tour with them. Absolutely no help unless you’re giving them your money. We finally got into our private room which had no toiletries, not even hand soap. We also received one toilet roll for 3 people, a joke. The water was freezing and had to ask for it to be turned on. Even after we asked for it to be turned on, it was still cold! The private rooms are on the 6th floor below the bar which had loud music on until near 1am. The pool says opened from 8am but didn’t open till after 4pm each day. The so called breakfast included is laughable. Slices of watermelon with toast. No coffee, tea or any drinks. Hostel also doesn’t offer any free water, even to refill your own bottles. There was no linen sheet on one of our beds, only a throw. The only positive about this hostel was the lady on the bar in the evening and the other people staying there. Rooms are overpriced, reception staff rude and facilities are a joke.
素晴らしい
59レビュー