Even before we arrived at the hotel the staff demonstrated a bad attitude. I emailed them for information about which bus or tram was best for getting to the hotel and what stop to get off for their hotel. I was told that there was no bus that came near the hotel. This turned out to be completely untrue as the number 12 bus stops close to the hotel as does the number 2 tram. Check in was not a friendly experience, despite my having booked three rooms. The location of the hotel is behind the old town, but this is easily accessible three or four stops on the tram. The hotel is close to the Palais de Expositions. The rooms in the hotel are a perfectly adequate size with a separate toilet from the bathroom and a door to the bedroom. The bed was comfortable. One particularly good touch is the empty water bottle that is in your room when you arrive. There is a water machine (both fizzy and still water) by the elevator, where you can fill the bottle as many times as you want. There is also an empty fridge in the room where you can put this bottle and anything else that you have that you want to keep cold. The shower had good water pressure. However bizarrely the shower gel and shampoo dispensers had been stuck rather than screwed onto the wall and after one shower they ended up in the shower tray, where they stayed for the duration of our stay. There are adequate sockets in the room for customer use, including USB chargers. The television is very French-centric with only BBC World in English. There is a small swimming pool on the roof which is not heated. It has a number of seats around. Next to the Novotel is an NH Hotel that not only has a swimming pool on the roof but also a bar. The breakfast has a good range of options. On the Saturday and Sunday mornings the fresh orange juice machine was walled off, I don't know whether this is a permanent feature at the weekends, but it certainly spoilt our breakfast on these two days. When we checked out, a different member of staff was working and much more pleasant and friendly service was provided. The Novotel is well located for a visit to Nice and is more reasonably priced than hotels in the old town.
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