レプトス パノラマ ホテル(Leptos Panorama Hotel)

The bus to Chania was perfect and staff was extremely helpful and accommodating. Room was a little out dated in the bathroom but everything else was perfect. Comfortable bed and spacious

The service is outstanding. All the staff amke an effort to ensure your stay is of the higest standard. The food is exceptional - uncredible quality and variety. The hotel is strating to look tired. Panorama Blue rooms bathrooms are not of the standatd you'd epect - old baths with old fixtures. Old sunsbdes with different mattresses is another example of lack of investment.

Good hotel. Simple hotel. Not a 5 star hotel. Staff was good especially Georgia at the reception. Apart from that, nothing reminds you of a 5 star hotel. A 3 star maybe. We had a nice time because we were in that mood, not because of the hotel. Family room was big but very old. Same everywhere else.

Loved our stay! Staff, rooms and food all amazing. We never return to hotels, but this is one we all agreed we would go back to we loved it that much! Our family of 5 (3A, 2C) booked 2 pool rooms. My husband and I were upgraded to the Executive Wing of the hotel upon check in. Lovely and quiet, but we felt we could not make the most of this as we had to go down to our children's room pool or the main pool to spend time with them. If you are a couple or a family with adult children it would definitely be worth paying the extra for the 'Blue rooms' and as a couple would go back. Rooms and common areas absolutely spotless, cleaning staff so lovely and hard working, as were most of the staff that take pride in the hotel. The food quality was fantastic, credit to the kitchen staff; kiddy corner, show cooking, a daily roast, loads of different salads and of course chocolate fountain at dinner. Thankfully the chips 'were amazing' for our fussy 12 year old. Alcohol, soft drinks and cocktails included were great, no complaints. It would great if melon is also put out at breakfast, and dish allergy cards are completed people with food intolerances or allergies could be unwell. Had to ask staff frequently what a dish contained to be safe. We found that the towel rule, although advertised, was not enforced by staff and we found it impossible to find sunbeds at the main pool in the morning, however by afternoon there are plenty. Book it, you will not be disappointed! We will be back :)

Great hotel with very friendly and accommodating staff. Good facilities and excellent food / service. We had a great stay :)

Staff were really friendly and the food offering was better than expected. Cocktails were slightly over-priced and the entertainment was disappointing

Good things: -View to the ocean from the room balcony -Pool area is amazing, good views to the ocean, enough sunbeds. Staff shared Water bottles in the morning. -Rooms are clean and basic good, would need a little touch up thought. -Some of the staff were really nice, polite and fun. Always saying good morning etc. -We got blankets when we asked -Birthday cake on behalf of the hotel without asking. -Breakfast outside, so u could watch the sunrise. -Buss stop right next to the hotel to go to Hania or Platanias. -Little beach side right nexto with few sunbeds. Beach thought was quite rocky. Bad things: -Our Room was ”family room” so we had door which went straight to the next room. Door looked liked someone had stabbed it from the other room. Next room stayers heard our talking and we heard them very clear. The door didn’t have good locks in them. -Pool was really cold. Maybe not heated cause the low season? We were at the end of september. -There wasnt signs at the lobby if the breakfast wasnt outside. -Some of the staff wasnt so relaxed.

We choose this hotel 5 star to get the best in Crete as from the website looks fabulous but once you are there you will realise that for what you pay is to expensive that what you receive !!!! Very poor service at the pool bar , and the main bar, very poor an cheap spirits , wine and drink are “free” for who got the all inclusive , also the cocktail were disgusting!!!! Bartender with no knowledge! Couple of times in the pool bar I ask for a cocktail and the guy didn’t even washed the shaker and he use the melted ice from the previous cocktail to make mine, tasting not right and I had to ask for something else, another time we ask for the coffee from the proper machine (cause the good coffee you had to PAY otherwise you got the disgusting coffee from a machine that trust me not even in the worse bar ever they will serve that !!! ) and the guy took in front of me a dirty cup and he washed under the water without any soap , that’s really unacceptable!!!!!! Health and safety dosent exists!!!! Regarding the food the restaurant that you can go 1 a week is really good but no option for the wine you only can choose the house , during the day you have big buffet which is ok no so amazing … meat is good vegetables and fruits are good but, fish plates are not that good , very dry and not tasty at all !!!! About the entertainment for the morning you have acqua gym, and we like it , but then in the evening you got some live music that only if you are age 75 you can like .

Mycket bra service från personalen.