The hotel is very basic, no kettle in the rooms virtually no lounge area, just two sofa's in the corridor between reception and restaurant. The staff were pleasant and the sheets were changed every 3/4 days and towels daily. However, the restaurant was a huge problem. We have stayed at hotels over Christmas in Spain, Portugal, Malta, Cyprus, Tunisia and the Canary Islands and never have we had such an abysmal choice of food. We booked half board but, No buffet just a menu with a choice of two starters and two choices of two main dishes. Dessert is extra. I paid for half board, not half of half board, no desserts included?? Virtually half and sometimes all dishes were pasta which is not good if you want to eat healthy or if like me you are diabetic. Breakfast had even less choice. Cereal, bread, croissants, and cakes. One choice of sliced cheese and sliced ham. Yoghurt, tomato juice and peach no orange juice, no hot dishes at all. Cannot recommend this hotel unless you just want a cheap place to sleep. I mentioned the staff were good, i will praise Miguel in the restaurant who besides being multi lingual was very good at his job, trying to find alternatives, some not on the menu, to help with my dietary requirements The Hotel is a 3 star the restaurant i would rate a zero.
Probably the worst hotel I’ve been to. There were many things that were not up to standard and few points that outline that this accommodation does not even qualify for 4 stars as advertised: - We received completely different room from what we agreed and paid for online - Room was very old, small, dirty with loads of mould in the walls and ceiling - whole room was full of this smell which affected night sleep and comfort - the moment we returned back to “hotel” - smell was unbearable and at times, difficult to breathe - Housekeepers wouldn’t replace our bedsheets - they will just tuck it in even if they were dirty - Staff is rude, doesn’t speak in English even if they understand it what is asked. We missed our boat trip cruise because evening staff couldn’t guide us through with the questions we had from their own booklets that they advertised - we been informed to come back in the morning - the moment we came in the morning - we were told that this is too late and we should have consulted earlier, night before?? attitude was terrible and reception is not helpful at all We tried to talk to staff at reception but they weren’t helpful - simply pretended they don’t understand what we are talking about, especially elder gentleman This “hotel”, its condition of rooms and service level of staff is maximum 2*stars, how could you give yourself 4*? For bed and breakfast type of accommodation? Attaching pictures of your “4 star” hotel below: We demanded our money back as what we experienced is not what we been advertised for and been heavily misled into buying false product - this is illegal in so many ways, including unfair business practices, false advertisement, health and safety measures Still no contact from hotel or booking com Avoid like plague
Lovely hotel overlooking a piazza. We booked a room with a balcony which was lovely to sit and watch the world go by. It is centrally located with bakeries, restaurants, shops and history right on your doorstep. Although it is a busy road, as is all the center you cannot hear the traffic in the room. The photographs of the Hotel absolutely do not do it justice at all, it is so much better.
The hotel is very spacious ,has comfortable beds extremely clean and fully equipped with bathroom amenities. The staff are also very polite, courteous and friendly towards the guests. The manger Fanny is extremely helpful with recommendations of restaurants and places to visit. She goes way out to assist and make the guests stay memorable
Ho avuto il piacere di alloggiare in questa splendida location per una settimana. Da subito entri in un ambiente pulito e confortevole attrezzato di ogni confort. A renderlo ancora piu' bello sono i proprietari Giorgio e Valerio , con la loro educazione, spontanetà e simpatia; con loro la stupenda Anna, sempre pronta con il sorriso ad accogliere tutte le tue richieste. Colazione buonissima e molto ricca per tutti i gusti. Consiglio vivamente questo b&b e di sicuro se torno a Mondello so' senza ombra di dubbio dove andare. Grazie per tutto, con affetto da Milano.
ゲゲストLa struttura si trova davvero in una zona strategica, accanto al corso principale che, di fatto, attraversa tutto il centro storico, toccando o affiancando quasi tutto ciò che c'è da vedere in città (Cattedrale, Palazzo dei Normanni, Piazza Pretoria e Fontana della Vergona, Piazza dei 4 Canti, i diversi mercati, il Teatro Massimo). Le stanze sono essenziali e pratiche. Magari qualche accortezza in più sulla manutenzione consentirebbe un bel salto di qualità. Personale cortese e attento. Ottimo rapporto qualità prezzo.
FfranckdY6305LCOur room was great. Spacious, clean with comfy beds and pillows and the balcony offered a great view. The bathroom was an experience in itself. Soft ambiance lighting and the room was seriously big with nice tiles. Decoration in the bedroom was very good. Francesco and his team were great too and Francesco was very, very helpful before the trip and during. He gave us lots of useful information like places to eat and go which did make the holidays superb. Thank you so much for recommending going to Cefalú!!!! The hotel itself is well located, impeccable taste inside and the staff’s helpfulness and smiles also made for a great trip. If we go back to Palermo I will definitely go back to the hotel.
BBwefarRead the fineprint and everything will be perfect. I texted a day ahead what my travel itinerary was. Gianlucca was there to welcome me. He made sure I knew everything I needed to know and more!
He showed me what to see and where to go! With this insight I m’ve seen a lot of the city. Got a list of restaurants and such, and all the recommended places were amazing.
Ottimo Beb con vista panoramica e camere accoglienti e pulite con molti ristoranti vicini , personale cordiale e sempre disponibile per qualsiasi richiesta con colazioni abbondanti e pronti a dare qualsiasi informazioni per passare un ottima vacanza vicino al centro di Palermo