レアル ウンベルト I - カルサ(Real Teatro Umberto I)

The house was full of disappoin**ent. It was so nice in the pictures but the reality was extremely different. Please read my following comments if you want to stay in this house: The house is dark. There is no window in the bedroom. The wc/bathroom is in the bedroom. When you take shower, all the steam stays in the bedroom. The bed in the bedroom is like a disaster. It is so uncomfortable. We could not sleep well because of the bad quality of the bed. If you want to put your staff (shampoo, toothpaste, toothbrush etc.) in/on somewhere, there is not such a place in the bathroom. Bathroom/WC is too small. When you take shower, you cannot even turn right/left inside the shower cabin. The hot water turns into cold after one person takes a shower. Second person has to wait for the hot water for a while. There were ants in the bathroom. There was not enough toilet paper. The house was horribly in dust. The carpet in the living room is so dirty and there is so much dust on it. The kitchen is another disaster. There were not staff to cook, boil or cook in the kitchen. We wanted to have a tea but because there was not something to boil the water, we could not. The underneath of the kitchen marble is so so dirty. If you open the curtains underneath of the kitchen marble, you will really feel disgusted. The balcony was too tiny. It is almost impossible for two people to sit in the balcony. Even if you sit in the balcony, you cannot make any movement in the balcony. You

Malheureusement notre hôte a oublié notre réservation. Il n'y a pas d'accueil. On a dû se débrouiller avec un voisin et des pensionnaires pour contacter l'hôte. Ça se termine bien, puisqu'il nous a trouvé un hôtel à proximité.

¡CUIDADO! Reservamos el hotel a través de *******. Nos ponía de avisar 24 horas antes de nuestra llegada para el check in porque solo atendían de 9 a 12. Les escribimos un mensaje y además les llamamos. Tras mucho insistir conseguimos contactar y les dijimos que llegamos a la 1 aprox. porque volabamos desde Madrid. El vuelo se retraso estando en el aeropuerto, así que llamamos de nuevo, no nos cogieron el teléfono hasta en 5 ocasiones. Cuando aterrizamos volvimos a llamar, tampoco nos atendieron. Aún así, ingenuos, fuimos hasta el hotel, no había NADIE. Finalmente, ******* nos ha conseguido otro hotel, fuera de Palermo... pero esa es otra historia. Si no vas a atender a tus huéspedes, no tengas un hotel, o al menos, estate pendiente del teléfono, deberían retirarles la licencia.