ゲゲストI enjoyed staying at this hotel with my family and friends. It is situated on top a small hill on one end of Shengshan Island. Staff can pick you up from the island’s dock and drive you to the hotel - which is great if it is super hot or if you get seasick on the ferry ride (1 hour from Shanghai, 3.5 hours from Ningbo) from the China mainland. The hotel has impressive rooms with large bathrooms / a tub, showy / “baller” furniture, and thrilling views of the sea. Our room had a 270 degrees view - we received a free room upgrade from the generous hotel. The hotel has a solid morning breakfast (not buffet) included in the room rate. Soft drinks and beers can also be bought. The hotel has an outdoor pool and it is next to a seaside road that can serve as a running route (there is a running path part of the way). One length of the island, from the hotel to the East Cliff, is about 5.25 km one-way. The run is more undulating (hilly) than you might expect, but it is not too bad. Bring suntan lotion if you go in the summer. I’d say 2-3 nights is enough to get the full experience. This is a really strong hotel considering that it is in a small market and that the whole island is a bit isolated. I am glad I went and am happy to recommend if you decide to give it a try.
ゲゲストWe loved the customer service. Due to gale warning, we arrived a day early. The hotel got a shuttle service to and from Ferry/airport. We arrived late and the weather wasn't the greatest, but the owner were willing to drive us to get food and offer to pickup. After a long day of rushing from one island to another, we much needed a foot massage. Due to the bad weather, the owner was so nice to offer to drive us to a massage parlor and pick us up after. This is some excellent service you don't see often. The hotel doesn't have elevator, but it's not really an issue for us. The rooms were clean and neat. I could see the temple from my room. This place is in a community, but not far from alot of places. It's walking distance to rent a moped, If you could ride a moped, I 100% recommend it. You could use Wechat/Alipay to rent it. We rent it to ride everywhere. It's very safe. I would definitely book with them again and recommend this place to stay if you are planning to visit the island.
ゲゲストWe love everything about Healray Collection. Our flight arrived late, and took a late ferry over to the Island. Luckily they had shuttle service from and to Ferry, which made it so much easier than calling a car service. When we arrived, they assisted us unloading the luggage. Our room got excellent view and could see the Guan Yin statue from our room. I'm OCD, so cleanliness is very important to me and I approved. We booked two nights, sadly we were only able to stay one night due to a Gale warning. The hotel had such a great customer service, when we were sightseeing, they gave us a call to inform us that they received a Gale warning and that the ferry will not operate the next day. They gave us an option to stay or refund us the one night if we wished to checkout to catch the ferry. They were very helpful and resourceful in that respect. The manager Zhou Min reached out to our online booking to verify our refund. We were very pleased and amazed with their extraordinary service. I personally would definitely refer and book with them again. I care about service and they have one of the best service I've had experienced.
ゲゲストAbsolutely incredible stay! The best we’ve had in China. The hotel staff were very helpful and attentive. They formed a WeChat group to help us to communicate, order food, to if we had any questions. The food is absolutely top quality, huge portions and delicious,highly recommend having lunch or dinner here at least once (make sure to place your order 1 day in advance). Good breakfast, even though few European style options. The swimming pool is very clean and absolutely huge with amazing views over the sea and town. Room is very clean, service is good, ver Yu good quality shower gel and shampoo, and anything we needed was brought to us very quickly. The location is the best on the island - a little remote but along the most beautiful stretch of road. You can rent an e-bike right in the car park and the national parks are very close (10 minutes away). Very peaceful stay, felt very at home there. Our favourite feature was the amount to plants in the hotel - smell amazing and make it feel very welcoming. There is also access to a small beach - like your own private entrance to the sea.
ゲゲストAbsolutely unacceptable experience. This was one of the most disappointing hotel experiences I’ve ever encountered.
We were never been told that the air-conditioning would be turned off during the night. Because of this decision, two of my family members overheated and their faces turned red, and eventually everyone in the room developed a fever.
When we went to the counter to ask for help, we were told that the hotel shuts off the aircond because “most customers prefer a 养生 environment.” This excuse is completely unacceptable. If some guests want warmer temperatures, they can adjust it on their own. Turning off the air-conditioning for all guests is irresponsible.
Instead of solving the issue, the staff pushed blame around, avoided accountability, and finally offered us a fan as a “solution” , after we had already paid full price for a room that should have proper cooling. Only when I finally raised my voice and demanded to speak to the manager ,they decide to turn the aircond back on. What’s the point of staying here If guests have to fight just to get normal air-conditioning, what kind of hotel is this? This whole experience completely ruined my trip.
The front desk service was equally disappointing. They were unfriendly, unresponsive, and dismissive. They ignored us while chatting among themselves and only responded when I raised my voice. This behaviour falls far below professional standards.
I have stayed in many hotels, and I have never experienced such unprofessional and irresponsible service. I do not recommend this hotel.