ゲゲストLe personnel est très gentil et souriant. Nous avons été surclassé car la borne de recharge électrique ne fonctionnait pas. Un geste très gentil de la part de l'hôtel.La chambre spacieuse ainsi que la salle d'eau. La literie est confortable. En revanche il y a un problème d'insonorisation ont entend vraiment beaucoup les voisins. Il manquait aussi un brise vue sur la terrasse pour avoir plus d'intimité avec la chambre voisine.
Par contre le petit déjeuner est vraiment très bon et varié.
ゲゲストPros - close to the park and close enough to go for food at night.
Breakfast was nice and not to busy if you go at 8am. Expect to queue otherwise
Cons - we did the roulette but they didn't even tell us which hotel we were in. We ended up just turning up to el paso and finding that we were meant to be staying there.
They also failed to send through our room number and then to top it off after giving details to reception for our pickup car the security refused entry because they hadn't been sent through.
Pool side loungers were really uncomfortable. Toilet paper was worse than the 2 star budget we stayed in next and some toiletries that were meant to be provided were empty.
I wouldn't class this as a 4star hotel and we didn't even visit in peak season so some of the above isn't something I would expect.
ゲゲストOn arrival the holiday centre was as photographed on the website, fresh, bright, airy and modernised. Apartments are spacious with 2 wide single beds pushed together in the main room which leads off on to an exceptionally generous size balcony. Plenty of room for kids to play, loungers and table and chairs etc. the bed in the hallway (pull down from wall) was comfy and great for my 9 year old son. The livingroom couches were also single beds and of good quality and wide enough, seem some very slim, thin ones before - these were very comfy although never slept in by us as my daughter had a cot.
Check in and out was seamless but be aware a deposit is taken (around £10 per night and given back at end of apartment is left satisfactory) so factor this in to your spends needed initially.
The thing that stood out for us as a family was the lovely man and his assistants who ran the kids club, entertainment, pool games and really engaged with the children despite his obviously long days. They are a credit to the hotel and I don’t think it would attract as many families if this small but important team weren’t on board - my son Jacob loved kids club and made some great friends for the week.
Now is still recommend this hotel with given some recommendations to change things. The hotel caters to very large, roudy crowds of preteens/teens on school holiday stays. They are chaotic and woke our toddler several times, running through corridors screaming, taking up lift where pushchairs and wheelchair users should have priority and teens/groups managed more carefully as they would be if from anywhere else. Called to reception to complain and inform but was pretty much brushed off as they’re excited. Just not great for the rest of us also wanting to enjoy our apartment, sleep and have children. We waited an incredibly long time with 20-30 teens in front of us. I called down to reception one evening as they were shouting, banging and screaming in the halls. Some hotels do not cater to exceptionally large groups for this reason, especially when catering to family holidays also - I’d only stay again if I knew there was no large groups such as this booked to stay. We only ate breakfast the last morning as we preferred to go out to dinners etc as a social thing in the evenings with the children as we don’t drink alcohol much when have young children with us. Food was as expected in hotels, nothing bad to note and plenty of options which are the norm.
If you like quiet this hotel might not be for you. Po. Kew is loud due to entertainment although this didn’t bother us with it stopping at 11pm but the ‘quieter’ side facing out to the road/side was filled with already mentioned large groups of teens shouting back and forth to each other continually. Highly recommend checking if these school trips are on when booking if you like a quiet, relaxed family holiday (most of us do when we have young children).
All in all the hotel is great location, good sized rooms and entertainment for much younger children but would be put off returning due to the issues mentioned.
NNVilaHabitación individual un poco justa. No hay escritorio sino q un palmo de estantería. Suelo con tachones . No hay cortina blanca así q si quieres privacidad tienes que echar la opaca y así no ves nada dentro. Vista piscina en un rincón.
Comedor: Cena, plancha deficiente y mejorable (quizás así se acerca alguien). Primeros justos, 5 metros de mostrador xa 4 boles de ensalada y 2 platitos individuales a elegir. Segundos sin ninguna gracia. Desayuno: Los mismos 5 metros con 4 embutidos y 4 ensaladas. Camareros ”todos a una” dejando los carros allí donde les parece. Cubiertos limpios al lado, a tocar, de los vasos sucios.
Triunfo en comedor xa la plancha en tortitas, tortillas y huevos fritos. Zumos naturales y pizzas.
No estaría mal que los responsables de la comida se esmeraran un poco.
JJavier GbEstancia muy confortable en el hotel con unas instalaciones muy buenas. Comida aceptable a la altura de un buffet de hotel. La única pega el escándalo que hubo en la habitación contigua,si bien eso no es problema del hotel sino de la sociedad...