LLC678Good location in the palace area, but it could be very confused because the hotel has different annex which is couple minutes walk apart. And it could be difficult to find the location of the annex, for the one I stay in named Villa Donbric couldn’t be find in Google map. Besides, since we have couple of large luggages, we look for hotel with elevator but the annex I stayed didn’t facilitated one. (I am not sure the other annex has one or not) The room is smaller than I expected, it’s a bit messy when we open up two luggage together. Other than that, it’s a cozy place to stay with helpful staff. The breakfast is served and good, with different options of eggs. I suggest extra attention is better when booking the hotel about the location and concern with luggages. Or I will suggest booking their optional pick up service.
AAdamsKateLovely room, small but delicious breakfast, friendly staff, walking distance of waterfront and historic downtown. Could sometimes hear the noise of the people outside our room which was right on the street, but it wasn't enough to cause any problems sleeping. Overall would definitely recommend and book again.
MMark ElshoutExcellent location right in the centre of great restaurants and the tourism hotspots. The room and bathtub are great. Good wifi and television box for plenty of viewing options. Rooftop garden/outdoor area is amazing at sunset (see attached photos). A couple of things to prepare yourself for which are out of the control of the hotel owners: there are 90 steps to the floor where the rooms are so would not recommend if you are physically challenged, and the restaurants in the square do have music till quite late which is audible in the rooms so light sleepers may like to try ear plugs. Sound did not bother us and the walk up the stairs was good for our health! The whole of the city has bell ringing at various times during the day (7am, Midday, 8pm) No need to set an alarm to wake up in the morning!
ゲゲストPro - very close to the Golden Gate and is easy to find. Check in is straightforward. The room is on the first floor above ground so it wasn't the most difficult thing to lift our luggages up.
Con - (1) the actual room looks nothing like the pictures online. The online pictures (taken with wide lens mode) show the room to be much larger and brighter, whereas the room is in fact very small and relatively poorly lit. For one, the bed is literally two footsteps away from the door, and we were struggling to find space to open our luggages.
(2) One of the beds in the room is in fact a sofa bed, but the property did not declare this when we booked. We spent a lot of time trying to book places which do not use sofa beds but actual beds, and so we can't help but feel that we were misled and misrepresented to.
(3) There is a bit of noise. The property is right next to the road and near a pub with some rowdy youths at times.
(4) Facilities are minimal. There is only one chair, and the table is very small. Everything else is basic. Nothing luxurious about it despite its name and the photos.
(5) There is no lift at the property.
We would not have chosen this property if we had a second chance.
AAobfoodieGreat location, view was amazing and room was clean and nice furniture !
-Staff was very absent and you need a key to get in the hotel and in room. we forgot our key in our room and realised after dinner around 11pm and even though staff should be in hotel until 3am : no one was there . We had to contact by phone only but being Canadian we didn’t have a working phone . We almost slept outside. . We got help from neighbour restaurant.
- staff supposed to start again at 7 am ; we left at 8 without checking out as again there was no one .
- my daughter got her EarPods stolen in our room we could locate them with the Apple app and could see exactly where they were . Again no staff at all in hotel to tell them cleaning person stole. (We are SURE 100% they were stolen as they didn’t leave the room we never brought electronics with us anywhere and the location they were at was 7km away from hotel where we had never been.
- they offer steaming service, I wanted to use it but they told my it took 1 week to fet my clothing back .. we were there for 4 days. Staff offered to bring a steamer to my room so I could do it myself . They never brought it…
-there was a beautiful terrace on the 4th floor but we only found out about it on our last night .
- we wanted to go to a beach and the staff said it was a 45 min walk and that’s only way to go. We walked . Finally when we got there .. we could have takes a trolley for 3euro …. We took it to come back.
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