ゲゲストThis hotel has some good points:
1. Great buffet bfast with a variety of food selections. I like their dried fish, omelette, langgonisa, coffee, breads, fruits. But noticed they did not serve bananas. Staff looks attentive to the needs of guests.
2. Have greats restos and shops nearby. Also near the CJH Conference area.
3. Has ample parking and nice garden plus heated pool.
However this hotel also needs improvement on the following areas:
1. Front desk looks like they are not coordinated. Made separate booking for three nights via Agoda and Trip.com and informed the hotel about this arrangement. However, after our first night, front desk asked us if we are extending our stay. Worst, they deactivated our key cards so we have to go down again to have them activated again which caused some inconvenience.
2. Toilet has a foul odor so called housekeeping who took some time to attend to us. They told us what to do to avoid the foul smell but some unpleasant smell still remained so reported this to the team leader who sent their engineering to check. The hotel staff told us they will return but never did. So problem was not solved.
3. Requested for late checkout since our trip back to Manila was still at 2pm. However, front desk cannot commit and said will require approval. We followed up and got no positive feedback. Called team leader and made complaints about issues 1-3 and had our request accepted.
4. Very difficult to book a taxi or grab and the guards said because of too many guests or tourists. But it’s a pity that such an expensive hotel also has no shuttles service.
We booked this hotel because it’s near the conference area but disappointed because we felt we didn’t get the value and services we were expecting. Anyway, thanks to the great staff.
RreubenferrerThe garden at the property was well kept and it was a nice place to walk through each morning. The host was especially kind and worked with us from check in to check out.
GGlen Santhighly recommend this hotel, had a great stay overall. room is big enough to cater to four pax with two double bed configuration. staffs are attentive and accommodating. Location is also ideal since taxis or puv are always available around the corner.
KKSD31We recently stayed at this hotel, and overall, it was a good experience. The hotel itself is clean and well-maintained, with friendly and helpful staff who made our stay pleasant.
The room was also clean and comfortable, especially the bathroom it was spotless, with no signs of prior use or any foul smells. However, the lack of an exhaust fan meant that any odors stayed trapped inside. Additionally, the room had no windows that could be opened for fresh air circulation. While there was an air conditioner, it still felt like the air wasn’t circulating well.
Breakfast was just okay nothing special. The selection was quite limited, so you’re left with only what’s available. Compared to Elizabeth Hotel, which is more affordable and offers a more appetizing breakfast buffet with a wider variety, this was a bit of a letdown.
As for amenities, the hotel offers a jacuzzi and a heated pool, which is great in theory. However, their location in the middle of a restaurant makes it awkward to use since you’ll likely have an audience while swimming.
We also tried the Japanese restaurant on the mezzanine level. The food was good and affordable, but the sashimi was cut too thick about an inch which made it difficult to eat.
Despite these minor inconveniences, I highly recommend this hotel for its exceptional cleanliness. If cleanliness is a top priority for you, this hotel is a great choice!
ゲゲストThe view was amazing but the room shower and bathroom were mouldy due to the fan not working. Also the water had issues .
The beds were hard also .
The staff were pleasant but the breakfast was served cold .
Overall I would not stay again until the rooms were refurbished
ゲゲストThe hotel and staff were fine . The amenities over the road were excellent. Great restaurants and patisserie. Location was a nightmare to get to and from Baguio centre . But that was mainly due to it being the busiest most unfriendly city in the Philipunes. Not to be recommended to westerners