The hotel was okay but the customer service significant lacked. Couldn't get towels brought up to me for over 2 hours. Kept having to call the desk and everytime he would answer and took my room number..nothing. Had to come downstairs and he's on his phone and drinking water. Mind you I had a project I was working on so I couldn't go downstairs. Also, My TV didn't work. Had a brown stain on my comforter. I see now why they have low ratings. They could really be a good hotel.. Just retrain the workers.
We stayed overnight in our way to Florida. The hotel was a little hard to find, but we eventually did (didn't help that there was a monsoon going on at the time!). The room was very spacious, clean, and pleasant. We were traveling with our 2 dogs, and everything went very smoothly. Only complaint i have is the noise from the Interstate; i could hear the traffic all night, but, to be fair, the hotel did supply disposable ear plugs. I would stay again.
This hotel has a wonderful staff, there is nothing bad to say about the staff, the room was clean, and breakfast was good, location was good as well. Unfortunately, the hotel does need a major remodel. The gym's AC was not working, Ice machine was not working (we were offered to ask front desk for ice to accommodate the inconvenience though). There is an inside pool but the pool is not heated, so water was very cold (kids couldn't stay in the water because of shivering). I just don't think that it's worth the $150 or a 5 star review :-(